Presales Consultant

Here’s the impact you’ll make and what we’ll accomplish together 

This role is crucial in bridging the gap between business strategy and technical execution. You will collaborate with sales and engineering teams, translate customer needs into actionable solutions, and drive continuous improvement within our IT services. TELUS International is a leading digital customer experience (CX) innovator that designs, builds, and delivers next-gen digital solutions for global and disruptive brands. TELUS International offers competitive compensation, innovative work environments, opportunities to work on cutting-edge projects, dedicated career development opportunities, and is committed to providing you with the resources and support needed to succeed.

Responsibilities

• Translate strategic deliverables into technical requirements and envision desired project outcomes.

• Communicate complex technical concepts in a way that is easily understood by both technical and non-technical stakeholders.

• Use metrics to identify opportunities for service improvement and implement solutions.

• Proactively align IT services with changing business needs by identifying and implementing process improvements.

• Act as a liaison between sales and engineering teams to ensure smooth technical knowledge transfer for new product developments.

• Provide training, coaching, and mentorship to enhance team members' knowledge and skills.

• Offer expert pre-sales support by assisting colleagues with technical expertise on equipment, SaaS, cybersecurity, hardware, and service configurations.

• Support the sales and solutions teams with your in-depth technical knowledge.

• Develop technically sound and budget-conscious RFP/RFI presentations that demonstrate your industry and product expertise.

• Collaborate with Sales Managers, Solutions, IT Project Management, Business Analysts, and Engineer management to ensure timely and comprehensive responses to complex inquiries, RFIs, and RFPs.

• Use strategic thinking to suggest improvements to the client’s business by interpreting their requirements into product specifications at the pre-sales stage of proposals (in conjunction with the engineering team).