AddressOPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
OpenText solutions create a measurable impact on customers’ business processes, they require a strategic and holistic view of the business since they can significantly impact a customer’s bottom line and contribute to the realization of their strategies. It is becoming increasingly important to demonstrate customer intimacy and stakeholder centricity in our execution.
As an ITOM Solutions Consultant, you will be part of the ITOM Enterprise team inside the Presales community, capable of managing multiple engagements in complex environments and collaborating with many different stakeholders. Your mission is to drive increased sales by helping prospects understand the potential value of an investment in OpenText solutions and guide customers toward the realization of that value. You will play a key role in understanding the customer’s current IT ecosystem and strategy and building a holistic view of the OpenText solutions deployment as part of their digital transformation journey.
What You are Great at:
- Corporate efforts to enable sales teams and provide feedback about new developments in the field of IT Operations Management products (Enterprise Service Management, AIOPS, Observability, Network Operations, and Automation) and how recent trends and best practices can impact our business.
- Collaborating with sales teams along the sales cycle from the discovery and qualification phase to the closing, ensuring internal alignment, and becoming a trusted advisor.
- Providing customers with a consensus-based solution that is scalable, adaptable, and in synchronization with ever-changing business needs.
- Working closely with Account Executives to develop technical sales information/tools, identify potential opportunities, communicate and sell to customers the value and capability of OpenText’s™ IT Operations Management (ITOM) Products and Solutions.
- Partner with Account Executives in understanding the tactical and strategic needs of our customers, to plan, develop and support a joint Territory/Account Business Plan.
- Representing OpenText at Trade Shows and industry events.
- Scoping, creating, and delivering custom software presentations and demonstrations and driving synergies from similar experiences.
- Researching and completing technical RFx responses and participating in the final review of the RFx response.
- Leveraging, enriching and promoting value selling assets and tools to develop a customer focused solution roadmap and business case that promote adoptions of OpenText’s™ IT Operations Management (ITOM) solutions and deliver the desired customer business and technical outcomes.
- Creating technical solution deliverables and delivering the presentation of the recommended solution.
- Leading the completion of Proof of Concepts (POCs) by scoping the technical requirements, creating detailed use cases for the evaluation, leading the use cases execution and conducting the evaluation per POCs’ requirements, coordinating the efforts of additional team members, presenting the findings and reiterating solution benefits.
- Mitigating technical gaps and identifying alternatives when there is no perfect fit for a customer's technical requirement.
What it Takes:
- 5+ years of experience in a presale role selling enterprise software to business users or C Level, preferably in a SaaS/Cloud environment and/or IT experience related to IT
- Operations. Infrastructure (e.g., HPE, Dell), Virtualization (i.e. VMware, Red Hat), and containerization technologies (i.e. Docker, Kubernetes). VMware or Microsoft certifications are a plus (MCSA, MCSE,VCA or VCP).
- Certification in industry standard frameworks and/or best practices such as ITIL, eTOM, OSS/BSS,IT4IT, TOGAF, etc.
- Knowledge of the competitive landscape for IT Operations Management products
- Ability to build credible business cases, ROI/TCOs, and compelling proposals to our customers.
- Understanding of the architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.
- Demonstrated understanding and certification of one or more (AWS / Google Cloud Platform /Azure).
- Presentation & demo skills
- Ability to listen and understand customer’s core business and business processes (preferred Industries: Banking and Insurance, Manufacturing, Energy/Oil & Gas, Telco, Automotive, Public Sector).
- Project management skills.
- Ability to negotiate customer’s technical requirements.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
