Company

U.S. Legal Support - 2.7See more

addressAddressPortland, OR
type Form of workFull-time
salary Salary$40,000 - $65,000 a year
CategoryInformation Technology

Job description

Are you organized, customer service driven and detail-oriented? Do you like to multi-task and problem solve?

U.S. Legal Support seeks a Premium Support Manager that resolve challenges, can work under pressure, and an excellent communicator. Premium Support Manager for U.S. Legal Support include responsibilities that may vary greatly depending on the type of litigation and the size of the case.


If you possess these qualities, consider joining our legal service team in a remote role that works M-F8:30 – 5:30 PST!


Premium Support Manager
Job Functions:

  • Assist a team of support analysts to specific performance expectations to create an engaged an accountable workforce that delivers a superior client experience.
  • Collaborate with supervisor to provide regular and ongoing communication
  • Dependent upon the case/client, the Premium Support Manager may also be required to perform or share the following duties (Client Services and Calendar Manager):
    • Respond to urgent client and resource requests outside normal business hours
    • Build and nurture working relationships across all functions within U.S. Legal Support
    • Proactively manage jobs in progress to ensure resource partner turn-in by applying best practices
  • Partner with Sales to ensure client satisfaction
  • Consult with Production for Deliverables; Rough Drafts, Exhibits, Transcripts and Video
  • Initial Planning: Gather to review; notice of deposition, complaint, caption and/or any information made available from the sales team
  • Develop case specific “standing order”
  • Special requests for deliverables; real-time, rough, transcript delivery needs, exhibits and video
  • Create case memos and enter notes into RB accordingly.
  • Communicate standing orders to all appropriate internal departments


Perks and Benefits

We provide our Premium Support Manager with a phone allowance. Also, with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!

Premium Support Managerwork remote and receive training and equipment.

Requirements

A high school diploma or equivalent is required. Also 3-5 years of experience in the litigation support or relevant experience.


Apply today!

Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support

Refer code: 7942929. U.S. Legal Support - 2.7 - The previous day - 2024-01-27 13:43

U.S. Legal Support - 2.7

Portland, OR
Popular Support Manager jobs in top cities
Jobs feed

Carhop or Skating Carhop

Sonic Drive-In

Mulvane, KS

Hospital Medicine - Physician

Scp Health

McMinnville, TN

Experienced Store General Manager

Sonic Drive-In

Lawson, MO

Assistant Manager

Sonic Drive-In

Fort Worth, TX

Hospitalist – Dover, OH

Sound Physicians

Dover, OH

Assistant Manager

Sonic Drive-In

Madisonville, KY

Travel Rad Tech - $2,435 per week in Newburgh, NY

Alliedtravel

Newburgh, NY

$2,435 per week

Travel Cath Lab Tech - $2,549 per week in Charlotte, NC

Alliedtravel

Charlotte, NC

$2,549 per week

Travel Surg Tech - $1,989 per week in Meridian, MS

Alliedtravel

Meridian, MS

$1,989 per week

Travel Sterile Processing Tech - $1,580 per week in Orlando, FL

Alliedtravel

Orlando, FL

$1,580 per week

Share jobs with friends

Related jobs

Premium Support Manager

Network Support Manager

Careoregon

United States, Oregon, Medford

Medford, OR

a month ago - seen

Manager of Peer Review and Clinical Support

Salem Health Hospitals & Clinics

From $41.18 an hour

Salem, OR

2 months ago - seen

Case Manager (MCCFL Housing Support Services)

Mid-Columbia Center For Living

The Dalles, OR

2 months ago - seen

Manager Support Services (Full Time Days)

St. Charles Health System

Prineville, OR

2 months ago - seen

Field Support Specialist - Portland, OR

Pure Property Management

Portland, OR

3 months ago - seen

Child Support Case Manager - Entry (North Salem)

Department Of Justice

$3,477 - $5,232 a month

Salem, OR

3 months ago - seen

Supportive Housing Nurse Case Manager

Hiv Alliance

$37.00 - $40.72 an hour

Medford, OR

3 months ago - seen

Event Manager - Sales Support- Salem, OR

Willabys Catering & Event Design

$20 - $24 an hour

Salem, OR

3 months ago - seen

Manager, Financial Analysis & Business Support

Marriott

Turner, OR

3 months ago - seen

Child Support Case Manager - Entry (Albany)

Department Of Justice

$3,477 - $5,232 a month

Albany, OR

4 months ago - seen

Service Account Manager (Support)

Freightliner Northwest

From $22 an hour

Albany, OR

5 months ago - seen

Child Support Case Manager - Entry (Hillsboro)

Department of Justice - 4.1

$3,477 - $5,232 a month

Hillsboro, OR

5 months ago - seen

ETix & FIN Data Management Support

Pacific States Marine Fisheries Commission

Portland, OR

5 months ago - seen

Human Resources Manager

STAR Autism Support LLC

Beaverton, OR

5 months ago - seen

Facilities and Fleet Business Services Program and Support Manager

City of Hillsboro, OR

Hillsboro, OR

5 months ago - seen

Remodel Support/ Network Support

Data Engineering Manager #: 22-23914 . - Engineering Jobs | Engineer Careers Canada

Portland, OR

5 months ago - seen

County Manager-Curry County

Premier Community Supports LLC

Brookings, OR

5 months ago - seen

IT Specialist (Customer Support)

Bureau of Land Management

Medford, OR

5 months ago - seen