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SalaryAre you organized, customer service driven and detail-oriented? Do you like to multi-task and problem solve?
U.S. Legal Support seeks a Premium Support Manager that resolve challenges, can work under pressure, and an excellent communicator. Premium Support Manager for U.S. Legal Support include responsibilities that may vary greatly depending on the type of litigation and the size of the case.
If you possess these qualities, consider joining our legal service team in a remote role that works M-F8:30 – 5:30 PST!
Premium Support ManagerJob Functions:
- Assist a team of support analysts to specific performance expectations to create an engaged an accountable workforce that delivers a superior client experience.
- Collaborate with supervisor to provide regular and ongoing communication
- Dependent upon the case/client, the Premium Support Manager may also be required to perform or share the following duties (Client Services and Calendar Manager):
- Respond to urgent client and resource requests outside normal business hours
- Build and nurture working relationships across all functions within U.S. Legal Support
- Proactively manage jobs in progress to ensure resource partner turn-in by applying best practices
- Partner with Sales to ensure client satisfaction
- Consult with Production for Deliverables; Rough Drafts, Exhibits, Transcripts and Video
- Initial Planning: Gather to review; notice of deposition, complaint, caption and/or any information made available from the sales team
- Develop case specific “standing order”
- Special requests for deliverables; real-time, rough, transcript delivery needs, exhibits and video
- Create case memos and enter notes into RB accordingly.
- Communicate standing orders to all appropriate internal departments
Perks and Benefits
We provide our Premium Support Manager with a phone allowance. Also, with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Premium Support Managerwork remote and receive training and equipment.
Requirements
A high school diploma or equivalent is required. Also 3-5 years of experience in the litigation support or relevant experience.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
