Practice Manager

About us

We are a fun, collaborative and customer-centric team.

Our work environment includes:

• A clean and new, modern office setting
• We pay for your lunch
• Free gym onsite

Position Summary:

The Practice Manager is responsible for overseeing the daily operations of the dental office to give patients a good experience, and setting standards for other office employees. This position is key to the practice's continual growth. They actively take steps to create a welcoming environment for patients and a healthy work environment for employees. Their duties center around customer service, patient assistance, clerical and billing duties, and helping promote a well-organized and efficient practice.

General Duties & Responsibilities:

• Opening and/or closing office for business
• Greet and interact with patients in a friendly and empathetic manner
• Deliver quality and compassionate care to every patient
• Check patients' insurance information
• Implementing structure and organization to the operations of the office
• Provide patient education in regard to the financial options that works best for them
• Provide the highest level of care to our patients
• Management of all financial aspects of the office including but not limited to collecting of monies, daily submission of monies to bank, and reconciliation of patient payments
• Take inventory of supplies and submit order requests to ensure office has equipment and tools needed to maintain operations
• Manage scheduling of patients
• Ensure overall cleanliness of office is maintained
• Presenting patients' treatment plans
• Familiar with office equipment and able to troubleshoot issues that may arise with the equipment
• Responsible for adhering to all government regulations including OSHA and company standards
• Other relevant duties and responsibilities as assigned

Qualifications & Skills:

• Excellent interpersonal communication skills
• Excellent organizational skills and detail-oriented to effectively handle multiple tasks
• Demonstrates problem-solving, conflict resolution, critical thinking, and positive communication through teamwork
• Able to work independently and provide leadership
• Self-motivated and takes initiative
• Experience using Open Dental a plus
• CPR is a plus

Education & Experience:

• At least five years of experience in dental front office setting
• Proven success in a previous role
• At least two years of managerial experience

Physical Demands:

• Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to stand for prolonged periods throughout the day/work hours when needed
• Manual dexterity sufficient to operate medical equipment, keyboard, copier, telephone, and the ability to write/type
• Must be able to lift and/or move up to 20 pounds occasionally
• Must be able to occassionally operate in confined spaces

Schedule:

• Monday - 7 am - 5 pm
• Tuesday - 9 am - 4:30 pm
• Wednesday - 9 am - 4:30 pm
• Thursday - 7 am - 5 pm
• Friday - 9 am - 1 pm
• Saturday - 7 am - 12 pm

Benefits:

• Comfortable work environment
• PTO offered
• Free lunch
• Free gym (and showers) in the building
• Subsidy for medical insurance
• Free or heavily discounted dental care

The Cusp and Crown is an equal-opportunity employer.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program

Healthcare setting:

• Dental office

Ability to Relocate:

• Rockville, MD 20850: Relocate before starting work (Required)

Work Location: In person