Practice Development Specialist

Our client provides a complete orthodontic solution for orthodontists to treat patients with fewer visits, in less time with greater accuracy and outcomes. The solution starts with an image of the teeth which is then manipulated in software by digital lab personnel in conjunction with the orthodontist practice. Once an ideal smile is digitally designed, the company 3D prints a tray to transfer custom brackets to the patient’s mouth.

POSITION SUMMARY

The Practice Development Specialist (PDS) serves as an advocate and educator. This role is essential for complete implementation for full practice adoption. Additionally, the PDS will assist the office in software training, bonding, clinical protocols, treatment coordination, financial presentation planning, scheduling, marketing, and case administration. This role will exhibit an efficient, knowledgeable, and positive attitude towards every office interaction. The PDS will be responsible for working with a portfolio of approximately 20-50 practices to proactively enhance performance. Up to 50% - 85% travel time required.

RESPONSIBILITIES

• New Customer On-Boarding to include Practice Setup, Treatment Coordinator Consulting, Case Submission Protocols, Clinical Trainings, and Case Tracking
• Territory Management to include Ongoing Practice Development and Support, Follow-Up Standard Visits (Software Training and Case Review, Training Staff Members, Inhouse 3DP, etc.)
• Tools and Resources (Teams, LabStar, HubSpot, DIBS AI, etc.)
• In-office Clinical Training (indirect bonding)
• Implementation services
• Planning and reviewing practice metrics
• Conduct one on one report/review for 20-50 practices
• Initial and ongoing Practice Data Collection metric monitors
• Practice Marketing/Selling Consulting
• On-site support (Go-Live, Ramp-up Phase)
• Periodic practice progress evaluation and consultation

QUALIFICATIONS

• BS degree (preferred)
• 5 years’ experience in Health Care or Orthodontic industry
• Orthodontic Assistant experience (preferred)
• Experience with indirect bonding (preferred)
• Consulting, Training, and Process Improvement experience required
• Excellent consultative, analytical, and problem-solving skills
• Initiative and ownership to ensure timely and efficient response to practice requests
• Ability to handle multiple projects simultaneously
• Excellent written and verbal communication skills with emphasis on consultative customer communication
• High level of professionalism and diplomacy
• Strong interpersonal skills
• Proven performer individually and in a team environment

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