Practice Coordinator

LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Ambulatory Practice Coordinator
Location: Onsite for 2-3 months/hybrid once training is completed- Brisbane, CA 94005
Pay rate: $34.27/hr 
Duration: 12/18/2023 - 02/17/2024 (will extend past this set end date)

Shift: M-F 9:00 AM - 6:00 PM PST

Education: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience required

Job Description:

Additional Details:

OPEN TO NON APEX TRAINED CANDIDATES Onsite training for 2-3 months is required. Once trained, the employee will be onsite or remote or a combination of both. BRISBANE, M-F, 9-6. High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Referral creation, record gathering, scheduling and answering inbound calls from referring provider offices and patients.
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. 
The PC is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

QUALIFICATIONS REQUIRED  

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.  
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.  
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel).  
• Proven ability to navigate through multiple patient records systems.  
• Able to sit at a computer terminal with telephone headphones for extended period of time.  
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.  
• Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines. 
• Ability to access situations prioritizes workload, develop solutions and make recommendations.  
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.  
• Able to sit at a computer terminal with telephone headphones for extended periods of time.  
• Basic math skills required.  
• Proven ability to deal with a wide variety of individuals. 
• Ability to deal sensitively and effectively with patients.  
• Excellent organizational and problem-solving skills.  
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.  
• Demonstrated administrative/office coordination skills.  
• Demonstrated knowledge of medical practice terminology.  
• Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable:  

o Referrals (Incoming referral entry) and handling all referral WQs  

o Schedule surgeries  

o Work applicable work queues 

o Enter/edit outside test results o Messaging (CRM) if applicable  

o 2nd calls in CRM if applicable  

o Telephone encounters  

o My open encounter  

o Staff message  

o New message  

o Route Patient advice request to providers (My Chart)  

o Patient Schedule (My Chart)  

o Letters  

o Pools  

o Patient look up  

o Check in process  

o Check out process  

o Comment field  

o Quick note  

o Scanning  

 

____________________________________________________________________
Best Regards,

Mohammed Yousuf

Sr. Recruiter

C.

510-288-2060

A.

611 Gateway Blvd, Ste 120
South San Francisco, CA 94080

W.

www.leadstackinc.com