Phone Operator

All Star Medical is currently seeking a Full time Telephone Operator for our office in Gainesville, FL

This position is typically the first introduction to our company. As the operator you will answer incoming calls in a professional manner, being cordial and showing empathy to our customers. This would include but not be limited to introducing yourself and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting callers as needed. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented. You must have extraordinary customer service skills and a clear speaking voice. Self-motivated and self-disciplined individuals are ideal candidates for this position. Bilingual speaking representatives are encouraged to apply.

The following is a basic list of duties and functions which may be required of you in your position.

• Answer incoming phones and direct patient calls to the appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
• Must be able to verify patient information, update when needed and document appropriate health care information electronically into the patients chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance information and work an electronic fax server when necessary
• Must be able to read and interpret calendar schedules
• Must be able to transfer calls to the appropriate extension
• Provide basic information to customers about All Star Medical and our services
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies and procedures including HIPPA
• Must be able to stay seated for long periods of time

This list of duties is in no way the extent of what you are expected to do. These duties and responsibilities may be added or changed. If additional assistance is needed in other departments, we expect full cooperation and assistance to reach our team goals.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Physical setting:

• Medical office
• Office

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Gainesville, FL 32606: Relocate before starting work (Required)

Work Location: In person