Medical Phone Room Call Center Operator

The appointment scheduler answers a multi-line phone system quickly and efficiently. Calls are directed to their destination, patient appointments are made, messages are created in EHR to be forwarded to the clinical department, appointment confirmation calls are made, appointment cancellations and reschedules are completed. Physician appointment templates are monitored and modified as needed.
Responsibilities
 Greet telephone callers and find out the nature of their inquiry.
 Receives calls, obtains name, determines nature of call and refers the call appropriately, entering required information into EHR template. Information collected must be clean, concise and useful.
 Inputs patient information into practice management software and edits data as necessary when changes occur.
 Operate telephone system to connect, hold, and transfer telephone calls.
 Schedule, confirm, cancel and reschedule patient appointments.
 Maintains electronic appointment schedule
 Perform other related duties as assigned or requested.(Obituaries, No show list, call confirmation list and incoming faxes)

Performance Standards
1. Skilled at using computer, can type without looking at the keys.
2. Ability to multitask with phones, messages, and other responsibilities.
3. Ability to communicate clearly.
4. Ability to type information and complete tasks with detailed precision.
5. Ability to communicate effectively with patients and staff.
6. Medical terminology helpful.
7. Maintains strictest confidentiality of patient information and office business practices.
8. Skill in obtaining and maintaining accurate records in all aspects of medical office.
9. Ability to document legibly and to spell medical and pharmaceutical terminology correctly.
10. Training in appropriate telephone operations.

Work Qualities
1. Able to work well with co-workers, supervisors, and physicians.
2. Able to communicate effectively.
3. Respectful of patients, physicians, all employees and vendors.
4. Provides service excellence in every way.
Qualifications
 High school diploma or GED.

Job Type: Full-time On-Site

Benefits Offered: Medical, Vision, Dental, 401K