Pet Resource Specialist - Maui Humane Society

MAUI HUMANE SOCIETY

Job Description

The Maui Humane Society's mission is to protect and save the lives of Maui's animals; accepting all in need, educating the community, and inspiring respect and compassion towards all animals.

Job/Position Title:Pet Resource Specialist

Status:Hourly

About Us

Maui Humane Society is a beautiful, open air animal shelter for cats, dogs, rabbits, guinea pigs, turtles, and other animals in need of safe shelter. We are the island’s only open-admission animal shelter, which means we take in every pet in need, providing veterinary and routine care and helping surrendered animals find a new home. We also provide humane law enforcement services, humane education and outreach, and free and low-cost spay and neuter surgeries. Our team culture is creative, fast-paced, and collaborative and we are seeking problem-solvers who love animals and have great customer service skills.

Our team adores people with can-do attitudes and friendly smiles who love people as much as animals. We approach every person and animal as an individual and pride ourselves on being a place where our employees love to come to work!

Our employees are trained in Fear-Free animal handling and can even receive a certification. We are committed to your growth and will work with you to get you where you want to be in your career. Our benefits include a competitive salary, paid time off, medical, vision, and dental insurance, and free adoptions. Employees get at least one weekend day off and you’ll have a consistent, flexible schedule. Our employees and volunteers love MHS because we have very low euthanasia rates, everyone is empowered to save lives, and we truly care about the people who work here!

This Position

This position works in the Pet Resource and Intake Center where pet owners get help and resources and pets are checked into the shelter. This is a fast-paced, customer-focused position that requires constant interaction with people and pets in a wide variety of situations. The ideal candidate for this position will have experience providing outstanding customer service, will be comfortable pivoting and adapting in an environment of constant change, and will be comfortable handling cats, dogs, and small pets in stressful situations. Kindness, empathy, and patience are absolutely essential in this position. Professional animal experience is NOT required but candidates should be comfortable working around and handling animals. This is a fun, challenging job that involves helping people solve problems, taking in animals, getting pets home, and working closely with volunteers and the public. Due to the nature of the work, this is a perfect opportunity for a go-getter who never wants to be bored at work again!

Essential Duties/Functions

· Checks all incoming animals for obvious health problems and injuries.

· Ensures the accuracy and completeness of documentation concerning incoming animals.

· Vaccinates animals upon intake and creates animal records.

· Assists the public by providing counseling and receiving lost and surrendered animals.

· Answers questions and provides information to the public on policies, procedures, and relevant laws and ordinances.

· Cleans up after and feeds animals when necessary.

· Receives deceased dogs and cats for cremation.

· Documents pertinent animal health data and informs supervisors of urgent or serious medical and behavioral concerns.

· Ensures the humane treatment of all animals from the moment they enter the facility.

· Reads and documents body language of animals upon intake.

· Assists with moving animals and placing them into appropriate enclosures.

· Provides the public with information and resources that may assist with keeping their pet out of the shelter.

· Creates lost and found reports.

· Researches owner information on found animals including microchips, online profiles, and tags.

· Uses shelter software database to enter and record notes and observations regarding animals, people, and treatments.

· Handles a high volume of live calls with members of the public while also monitoring telephone and email inquiries.

· Responds to public and staff inquiries via phone or email and provides information or resolves problems to help pet owners and caregivers.

· Finds resources and offers solutions for pet owners facing a wide variety of circumstances.

· Coordinates, schedules, and manages appointments on behalf of community members needing to surrender their pet(s) to MHS.

· Coordinates and communicates program activities with other units within the department.

· Distributes approved funding on behalf of qualifying applicants for services provided by partnered organizations or businesses.

· Assists with cleaning kennels, feeding and daily care of animals as needed.

· Other duties as assigned,

Work Location/Conditions: Work is performed at the Maui Humane Society shelter and the majority of time is spent in the public lobby of the shelter, interfacing with pet owners, finders, staff, volunteers, and other members of the public.

Equipment Use: Telephone, cell phone, computer, fax machine, copier, printer, adding machine, paper shredder and other office-related equipment.

Work Hours: This is a full-time position with some weekend and evening hours.

Job Type: Full-time

Pay: From $17.82 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• A cover letter is required along with a resume.

Work Location: In person