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Form of workImportant note: Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular BOR and Civil Service employees (i.e. paid holidays/leave). Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.
Working Title: Student Services Specialist (Casual Hire)Position Number: Casual HireHiring Unit: Office for Student AffairsLocation: Kapi‘olani Community CollegeDate Posted: April 1, 2024Closing Date: April 15, 2024Salary: $25.11 per hourSchedule: Up to 19 hours per weekTemporary/Permanent: TemporaryFunding: Special (through June 30, 2024)
Continuation is dependent on satisfactory performance, program needs, and renewal of funds.
Duties and Responsibilities:
Serve as the office manager, staffing the front desk in the Veteran & Military Resource Center (VMRC), and train and supervise student assistant/work-study students.Provide a welcoming atmosphere by greeting and providing information to veterans and military students, and their dependents.Familiar with the education benefits provided by the Department of Veterans Affairs (VA) including Chapters 30, 31, 33, 35, and 1606 as well as the Department of Defense including Tuition Assistance and MyCAA.Possess working knowledge of VA regulations related to certification of coursework at higher education institutions.Assist students in applying for their VA education benefits. Inform student(s) about their education benefits and ensure they are fully aware of their responsibilities to the college and VA.Answer phone, respond to email at the direction of School Certifying Official (SCO) and VMRC Counselor/Coordinator, and make referrals to campus and community resources such as financial aid, tutoring, Student Services, etc. Able to work independently using Banner, Enrollment Manager, STAR, and other student information systems. Process incoming Enrollment Certification Request forms and secondary campus VA certifications in Enrollment Manager. Assist in planning, organizing, and co-facilitating VMRC and Student Services workshops and special events, and compiling evaluations.Provide computer technology assistance including maintaining program databases and email lists, updating VA student information on Banner, pulling out student records from STAR, etc.Assist in managing and overseeing all aspects of the VA education benefits program such as webpages, social networking, data, reports, procedures, and records.Provide office support that includes creating and updating support materials, flyers, and resources; maintaining program email; and replenishing office supplies and materials.Successfully pass the School Certifying Official Training to serve as a qualified School Certifying Official.Ensure that records are being kept in a safe place and that the privacy of VA students is protected.Participate in a variety of Student Services support program activities, e.g., recruitment, orientation.Possess good communication and interpersonal relationship skills in interactions with VA representatives, Kapi‘olani colleagues, and most importantly, VA students.Communicate on a regular basis with supervisors regarding issues that may arise from serving students.Work under the supervision of the VMRC Counselor/Coordinator. Other duties as assigned
Minimum Qualifications:
Bachelor Degree in Business, Computer Science, Social Sciences, Education, or related field (Prior work experience as a School Certifying Official or related responsibilities may be substituted for the degree on a year-by-year basis)Computer skills including Microsoft Office Suite and Adobe Acrobat ProExcellent customer service skills
Desirable Qualifications:
Minimum of 12 months experience working with military and veteran students at a community collegeMinimum of 12 months experience working with non-traditional college studentsExcellent customer service skills (management experience is a plus)
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" sectioncarefully)
To Apply:Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:
Cover letter;Resume;The names and contact information (telephone number and email addresses) of at least three professional references; andOfficial graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.Academic record/grade summaries will NOT be acceptedDiplomas and copies will NOT be accepted
Incomplete applications will NOTbe accepted.
NOTE:The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Kapi‘olani Community College and will not be returned.Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquires: Kapiolani Community College Human Resources Department, kapcchr@hawaii.edu or (808) 734-9573EEO/AA, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
