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SalaryPerformance & Quality Specialist
About Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Performance & Quality Specialist to join our team.
Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.
Position Overview:
- Help facilitate PQI functions day to day at New Hope Carolinas and other locations as assigned.
- Help drive exceptional outcomes in key data points like critical incidents, satisfaction data, restrictive interventions, audit scores, etc.
- When regulators walk into the building, greet them fast and ensure the surveys are efficient, getting them everything they need in a timely manner
- Help ensure data collections processes are happening consistently
- Complete Environment of Care Surveys with resident from each community
- Lead or co-lead the YAB and ensure it is strong, active and impactful at NHC
- Maintain excellent key external stakeholders relationships that promote New Hope’s success
- Set the tone for a culture of excellence and youth-focused care
- Complete Plans of Corrections and other required documents/reports for external stakeholders in a timely and professional fashion
- Work collaboratively with Operations and EE&T to ensure compliance with standards
- Help review, modify and enforce policies
- Assist with tri-annual Joint Commission surveys and other accreditation efforts
- Be a brand ambassador internally and externally for New Hope. Help manage our reputation and standing in the communities we serve.
- Work with our EMR on generating meaningful data reports that help highlight areas for improvement
- Ensure all DHEC and Joint Commission (or other accrediting) standards are being met at all times in NHC.
- Other duties as assigned to help push New Hope’s mission forward
Performance Expectations:
- Be an excellent communicator and writer.
- Should be detail oriented and always on-time or early for meetings and deadlines
- Collaborate with other departments and balance holding them accountable without alienating them or forgetting that we are “all on the same team”.
- Extreme responsiveness via email, phone and text
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package, including health insurance
- 401k with company match
- Dynamic and collaborative work environment
Qualifications:
- Bachelors degree strongly preferred
- 3+ years of relevant experience
