Address
Form of work(PCC Only) Online Student Support and Engagement Coordinator
Requisition ID
req1994
Department
Online Learning Division
Campus
SY-Sylvania Campus
Employment Type
Academic Prof - Full Time
Best Consideration Date
11/29/2023
Position Summary
If you are passionate about leveraging technology to enhance student services and promote equitable access to education, then this may be the role for you. In this role, you will be responsible for recommending, developing, implementing, and coordinating services and activities aimed at improving student success, engagement, and retention in online classes. The ideal candidate will create a sense of community for online learners, assure quality programming, and actively engage in outreach and orientation efforts.
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. If you meet the minimum qualifications, we encourage you to apply even if you do not believe you meet every one of the success criteria qualifications described below. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College. This position is hybrid and the amount of time remote and onsite may vary depending on the needs of the students, faculty and the College.
See the classification description for additional information: https://www.pcc.edu/hr/employment/academic-pro-jobs/online-ss-facilitator/
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Bachelor's degree in Social Sciences or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Two years of experience developing Online Student services, creating instructional and informational material for the internet, and using computers and software to communicate with students.
Position Grade
4
Starting Salary Expectations
$56,401.00 to $60,422.00 (Step 3); based on qualifications, experience, and internal equity.
Position Grade Salary Range
$56401 to $97805 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.
*Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance.
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
View a complete list of PCC benefits.
Working Conditions and Physical Requirements
Work is generally performed in an office setting. Exposure to video display terminals occurs on a regular basis. Work pressure from deadlines and daily interruptions of work flow are expected and occur on a regular basis. Minimal physical exertion is required. Learned physical skill is required to perform keyboarding function.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Requisition ID
req1994
Department
Online Learning Division
Campus
SY-Sylvania Campus
Employment Type
Academic Prof - Full Time
Best Consideration Date
11/29/2023
Position Summary
If you are passionate about leveraging technology to enhance student services and promote equitable access to education, then this may be the role for you. In this role, you will be responsible for recommending, developing, implementing, and coordinating services and activities aimed at improving student success, engagement, and retention in online classes. The ideal candidate will create a sense of community for online learners, assure quality programming, and actively engage in outreach and orientation efforts.
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. If you meet the minimum qualifications, we encourage you to apply even if you do not believe you meet every one of the success criteria qualifications described below. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship and/or service will contribute to the College. This position is hybrid and the amount of time remote and onsite may vary depending on the needs of the students, faculty and the College.
See the classification description for additional information: https://www.pcc.edu/hr/employment/academic-pro-jobs/online-ss-facilitator/
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- Experience designing, planning, and implementing support services across student-facing service areas and in the virtual/online modality, including creating materials for a diverse population of learners with varying digital literacy and technological skills.
- Demonstrated experience completing program assessments in collaboration with key stakeholders, specifically in evaluating the efficacy of services and identifying service gaps.
- Demonstrated experience representing the needs of Online Students in various college committees, task forces, and work groups, and successfully developing initiatives to enhance support services for Online Students.
- Demonstrated experience in Online Student engagement, including experience hiring, training, scheduling, and evaluating the performance of student employees.
- Experience collaborating with faculty, students, and college staff to design and conduct online workshops on topics like college resources, scholarships, transfer processes, and student success.
- Knowledge of ways to promote culturally responsive and inclusive practices that center on historically underserved and marginalized communities as well as knowledge of principles related to advancing diversity, equity, inclusion, and belonging.
Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Bachelor's degree in Social Sciences or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Two years of experience developing Online Student services, creating instructional and informational material for the internet, and using computers and software to communicate with students.
Position Grade
4
Starting Salary Expectations
$56,401.00 to $60,422.00 (Step 3); based on qualifications, experience, and internal equity.
Position Grade Salary Range
$56401 to $97805 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.
*Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance.
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of services)
- 1 day of sick leave per month
- 11 holidays
- 3 additional personal leave days per year
View a complete list of PCC benefits.
Working Conditions and Physical Requirements
Work is generally performed in an office setting. Exposure to video display terminals occurs on a regular basis. Work pressure from deadlines and daily interruptions of work flow are expected and occur on a regular basis. Minimal physical exertion is required. Learned physical skill is required to perform keyboarding function.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
