Student Support Specialist

Organizational Overview
RISE Partnership delivers outstanding training and benefits with a focus on equity and worker-employer collaboration. Together with unions and employers, we are proud to support over 80,000 Oregon care providers and state employees.

Position Summary
Reporting to the Senior Manager of Carewell Operations, the Student Support Specialist will be part of a team of professionals who help deliver the benefits of labor-management Trusts. The Student Support Specialist will assist in supporting workers who experience barriers to accessing their training and benefits.

Essential Functions

• Work independently under the direction of the Senior Manager of Carewell Operations to ensure program outcomes are reached;

• Establish a trusting relationship with trainers, providing them with a sense of support and care in the work they accomplish;

• Evaluate workers’ reports of undue burden, determine worker’s eligibility for support, and process supports for workers experiencing undue burdens;

• Receive, manage, and process worker inquiries through case management;

• Discern, identify and raise student concerns that require immediate attention;

• Process and schedule requests for students who require interpreters;

• Liaison with the MAC (Member Assistance Center);

• Assist in processing worker stipend payments;

• Provide resources and support for workers as requests arise;

• Coordinate the purchase of essential training materials and supplies as needed;

• Mitigate risks, resolve issues, facilitate team and project communication;

• From time-to-time, perform other duties commensurate with the level of this position.

Knowledge, Skills and Abilities

• Thrive in a fast-paced, often ambiguous, and changing work environment;

• Excellent communication skills, both written and verbal;

• Sound judgement and ability to accurately prioritize when given multiple projects;

• Demonstrated ability to work collaboratively to find solutions to complex multi-disciplinary problems;

• A commitment to giving workers the capability and confidence they need to make the most of their union-negotiated benefits;

• A commitment to treating coworkers and participants with respect;

• Experience using software such as: Salesforce, Google Drive, Slack, Teams;

• Ability to support RISE’s organizational values of Respect, Integrity, Service and Equity in the development and delivery of your work including demonstrated positive interactions with staff, vendors, the consumers we support and other organizational stakeholders;

• Ability to use the following office equipment, tools and machines: laptop computer and mouse, mobile phone, printer, copier;

• Readiness to work occasional long hours, weekends, and in-state travel.

Experience

• 3+ years of previous experience in a similar role.

• Experience in customer service or logistics.

Supervisory Responsibilities

This position is not responsible for supervising other staff members.

Working Conditions

• Requires occasional lifting and exertion for short periods.

• Work Schedule: Monday through Friday and occasional weekends.

COVID-19 Vaccine Requirement
RISE Partnership is committed to keeping our community and workforce safe. Please note that effective January 1, 2022, all new employees will be required to provide proof of vaccination against COVID-19 (or possess an approved medical or religious exemption) prior to their start date.

Application Requirements
Ready to join us? A resume, cover letter and references are required for all applications. Your cover letter should explain your reason for wanting to work for RISE Partnership and provide an example of your demonstrated success in a similar position. To apply, submit your cover letter and resume including the location/s that you are interested in.

Pay and Benefits
We offer competitive wages and top-notch benefits, including employer sponsored paid medical and dental insurance or an opt-out benefit, vision reimbursement, flexible benefit spending payment, and employee assistance program benefits for ourselves and if applicable our dependents. We also provide a generous employer paid 401K contribution and additional leave benefits to support employee well-being such as paid vacation, sick leave, parental leave, and holidays.

Equal Opportunity Employer
RISE Partnership an Equal Opportunity Employer. Our team members are also responsible for conduct consistent with our EEO standards and are expected to demonstrate respect for all coworkers and participants. We also recognize the desirability of increasing employment opportunities for people of color, women, LGBTQ+, people that are bilingual or multilingual, and people with disabilities.