AddressDescription
Why USAA?
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.Within defined guidelines and framework, protects the financial interest of USAA by processing, coordinating, researching, and bringing satisfactory resolution to routine electronic transaction request. Serves as a point of contact for external and internal customer inquiries on electronic transactions received by phone, mail, e-mail or fax.
The Opportunity
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
As a dedicated Payment Operations Specialist, you will protect the financial interest of USAA by processing, coordinating, researching, and bringing satisfactory resolution to routine electronic transaction request. You will also serve as a point of contact for external and internal customer inquiries on electronic transactions received by phone, mail, e-mail or fax.
We offer a work environment that requires an individual to be in the office 5 days per week. This position can be based in Tampa, FL (Crosstown/Brandon location). Relocation assistance is not available for this position.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
What you'll do:
- Uses established procedures and job experience to carry out moderately complex work assignments. Collaborates with team members to resolve issues and identify appropriate issues for escalation.
- Maintains intermediate knowledge of all payment industry laws, regulations and internal policies, procedures and processes.
- Completes required account verification, account maintenance, and documents all contact attempts.
- May work on Entry Level Workload Management, Dual Business, Subject Matter Expert and Deescalate Team Members.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or General Equivalency Diploma
- 2 years of customer service and/or sales experience
- Data entry and self-auditing experience required, with proven ability to maintain strict adherence to policy and process guidelines
- Intermediate knowledge and demonstrated application of relevant industry laws and regulations.
- Proficient knowledge of Microsoft Office products
What sets you apart:
- Reg E and travel rule experience
- Familiar with the LAPS system or a related wire movement application
- Experience identifying and escalating potential fraud
- High focus on quality
- Money movement experience
- US military experience through military service or a military spouse/domestic partner [optional]
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,680 - $ 59,990 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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