Payment Operations Specialist

KEY RESPONSIBILITIES

• ACH: Process daily ACH transaction activity including settlement, monitoring of credit limits, notifications of change, and research. Works closely with Relationship Managers to ensure files exceeding credit limits receive proper approval to ensure posting. Process customer ACH disputes by reviewing current documents and standards, and per JFG current procedures and policies and NACHA rules. Participates in annual training to remain current on all NACHA rules and regulations to ensure ongoing compliance. Presents and implements system and procedural changes required to accommodate NACHA rule changes.
• Wire Transfers: Monitor and settle both incoming and outgoing wire transfers using the wire system for Domestic and International wires. Process outgoing wire transfers received by front line staff per current procedures and policy. Facilitates International wire creation with customer, troubleshoots routing directions to aid customer in successful completion of wire. Completes review of all wire requests to identify potential fraudulent wires. Performs all callbacks to customers to ensure authenticity of request.
• Monitors and remains current on fraud trends impacting both the ACH payment channel and the wire transfer payment channel.
• Exceptions: Reviews and Processes all nonpost, overdraft and stop payment items that have rejected. Assures proper settlement to customer account or GL as necessary.
• Adjustments: Processes and clears customer and bank adjustments received. Completes all International Collections and Foreign Item processing.
• Returns: Assures all Incoming Returns are charged back to proper client account and processes all Outgoing Returns to settle exception items determined throughout the day.

• High School Diploma or equivalent.
• 2+ years in relevant and/or bank-related experience; wire transfer experience is a plus.
• Must be client-focused with the ability to provide superior customer service and the ability to understand the impact of operational procedures on clients.
• Must be able to work independently on multiple tasks and easily adapt to changing surroundings.
• Strong PC skills with proficiency in Microsoft Office Suite.