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Form of workThis individual will provide product expertise on specific equipment lines and segments while building long term relationships within the territory to maximize company profitability and market share. They will be expected to understand and consult on the application of those equipment lines in order to provide support to our customers and Sales Professionals.
Specific Duties Include:
• Increase market share and profitability for the stated range of products within the geographic area.
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Develop new sales, rental and demonstration leads.
• Drive parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Perform follow-up calls at customer locations on whole goods and major parts and service sales.
• Coordinate, monitor and/or conduct field demonstrations and loaners.
• Use company-provided systems/tools (i.e. Sales Advantage) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
• Develop relationships and network throughout the industry to monitor and participate in all product activities. Know the market; where future work will be done, where it is currently being done and by whom. Develop an open and “real time” channel of communication throughout the industry. Be recognized as a solutions provider and a wealth of expertise for our customers. Be on every jobsite and deal.
• Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions.
• Coordinate the delivery of all new machines and provide onsite operation and maintenance training. Regularly follow up with customer’s deliveries to insure they remain fully trained, well supported and highly satisfied.
• Communicate regularly with management and full line sales professionals throughout the state to share information on activity within their regions.
• Be a primary channel of communication for product technical and commercial issues with manufacturing partners.
• Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity, products, and pricing.
• Seek additional sales, parts and service opportunities for the Company and report those prospects to the appropriate team members.
• Provide technology updates and solutions.
• Stay current on all technological options and updates in order to provide solutions to customers.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
• 3-5 years’ experience in an industry-related role with involvement in activities such as sales, service, training, or other related work
• Experience in heavy equipment is preferred but not required
• Strong computer skills
• Ability to work independently
• Good understanding of local market conditions
• Strong communication and interpersonal skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
