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SalaryJOB DESCRIPTION
Working for Equity Residential means being part of a community employees and residents striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we live and work together. That s what our Be. Think. Play.Live. culture is all about.
Under the general supervision of the Residential Financial Supervisor, the Residential Financial Specialist (RFS) is responsible for ensuring the accurate bookkeeping/posting of all resident transactions for the properties/portfolio in accordance with set policies and practices; thereby ensuring income optimization. The RFS partners with on-site and regional property management and is charged with maximizing all income opportunities by analyzing trends and recommending process improvements. The RFS is knowledgeable regarding state laws relating to collections from residents as well as internal policies and practices relating to property bookkeeping and systems.
WHO YOU ARE
A Functional / Technical Expert. Demonstrates a depth of knowledge, technical skills and good judgment that are important for the position. Can identify potential fraud and use resources to find answers
Analytical and Organized. Applies a disciplined thinking process before taking action. When making decisions and identifying solutions, follow a thought process that is clear, rational, open-minded, and informed by available facts and information.
A Strong Communicator. Delivers clear, effective communication across all mediums.
Customer-Oriented. Commits to satisfying internal and external customers
Dependable and Reliable. You consistently present work that is timely, thorough, and accurate and goes beyond the scope of what is generally expected. Delivers on commitments.
A Problem-Solver. Youlove to Accurately assess problems and efficiently arrive at effective solutions.
Communication Lynchpin. Supports the dissemination of corporate communications to the field. Serves as a central cohesive resource for their employees, sharing information and ensuring accurate understanding. Explains the why behind the what.
WHAT YOU LL DO
Monitor daily dashboard in MRI to ensure that applications are processed timely for the selected move-in date
Quickly and accurately process all applications for our community teams. Offer exceptional customer service to onsite teams by addressing concerns promptly, through clear communication and follow-up
Provide an excellent customer experience for all of our applicants and ensure timely follow-up on needed documentation
Follow all internal and legal processes to provide alternative approval solutions (as appropriate) to our applicants
Identify potential fraudulent applicants and use resources available to find a resolution for approval or denial
Keep up-to-date on policies, procedures/principles and MRI system application
Understand changes in laws for the assigned market(s) and their impact on the application process
Partner with Assistant Operations Manager and regional management to identify trends, issues or areas of concern related to processes and procedures; recommend process improvements, as appropriate
Provide clear instructions on all application screening outcomes, including corporate and employee applicants for our on-site property management teams
Perform other duties and participate in special projects, as assigned
REQUIREMENTS
A high school diploma or equivalent is required.
One or more years of professional work experience is required, along with knowledge of basic Application Processing
Experience in computer work including proficiency in keyboarding and navigating in a windows environment
Strong written and verbal communication skills and excellent follow-through
Must have experience processing applications, with the ability to identify fraud
Acting with a high level of confidentiality and discretion regarding customer applications and company information is required
PREFERRED EXPERIENCE
A college degree or some college coursework is preferred.
SALARY
$20.00 / hour
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Please note: candidates located in California would need to relocate to another EQR market for this opportunity.
ABOUT US
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
Equity Rewards
When you join Equity Residential, you won t be treated as simply another employee you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
We recognize that everyone has different needs outside of work. That s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program
Equity Values
At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.
ABOUT THE TEAM
The ECSC team is responsible for delivering a first-class customer experience through prospect telephone calls. Our goal is to inform, create excitement, and motivate prospects to visit property sales teams. We combine our rapport-building skills, sales training, and technology (computers, phone, eChat, MRI, etc.) to answer more than 330,000 calls annually.
