Patient Services Specialist-Hickory

General Summary: A non-exempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities:

• Patient Check-In including reception, collecting of co-pays, past due balances, registration, updates, etc.
• Verify vaccine reorders.
• Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
• Daily count and reconciliation of Petty Cash.
• Patient Check-Out including, overview of charges, scheduling follow-up appointments, collecting of self-pay balances, etc.
• Accept charges in EHR, verify the number of units, diagnose codes, and rending.
• Monitor patients waiting area to avoid excessive wait times.
• Advises nurse(s) of patient additions/deletions to schedule.
• Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
• Create patient appointment reminder calls.
• Answers patient questions and concerns by providing accurate and helpful information.
• Answers/Screens/Forward incoming calls.
• Open, sort, deliver and collect mail.
• Educates patients on shot room protocol.
• Ensure patient waiting area neat and organized.
• Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
• Work miscellaneous project(s) as directed by management.
• Additional duties for outlying staff: Handling medical record responsibilities, electronic faxes, document scanning, consult letters, and maintaining petty cash and receipts.
• Overtime may be required occasionally.
• May require travel to various locations as needed by management.
• Other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a health care environment.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• EHR systems: 1 year (Preferred)

Ability to Relocate:

• Hickory, NC 28601: Relocate before starting work (Required)

Work Location: In person