With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
- Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
- Triage questions and concerns from callers and forward to appropriate staff or department as needed.
- Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
- Activates provider orders (Alliance Lab only).
- May schedule patient appointments as ordered by clinician.
May be responsible for the facilitation of patient flow. - Verifies demographic, clinical and financial information with patient as required.
- High School diploma or equivalent.
- Six months to one year experience in customer service environment.
- Ability to work in a fast paced, complex healthcare environment.
- Effectively organize and manage time and tasks independently.
- Ability to communicate (verbally and in writing) in a clear and concise manner.
- Can use a mouse, navigate computer programs and use email in a professional setting
Preferred:
- Medical terminology.
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.