Patient Services Representative

About us

Illinois Bone and Joint Institute is a small business in HEALTH_CARE_MEDICAL in Arlington Heights, IL. We are professional, agile, innovative and our goal is to Our orthopedic physicians and teams are dedicated to restoring our patients quality of life. We're here to help patients move better so they can live better. We have more than 150 physicians, 100 locations throughout Chicago, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care that patients need..

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Wellness programs
• Regular social events
• Growth opportunities
• On-the-job training
• Company perks
• Safe work environment

Apply directly on our company career page - click below!

https://recruiting.paylocity.com/recruiting/jobs/Details/2284654/Illinois-Bone-and-Joint-Institute-LLC/Patient-Services-Representative

Job Summary

The main focus of this position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Job Responsibilities

• Greeting patients and answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management
• Maintains clean and safe work environment
• Other office duties as assigned

Job Requirements

• High school diploma or GED
• Minimum one year experience in customer service role, healthcare experience (preferred).
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Epic (EHR) experience preferred
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Job Type: Full-time

Pay: $17.94 - $18.35 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Orthopedics
• Rheumatology
• Sports Medicine

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person