Patient Service Representative (Lead Psr)

As a Patient Service Representative Lead at our downtown Millennium Park dermatology practice, you will provide superior patient experience and customer service to patients during visits. As a Team Lead, you will provide support to the PSR team, assist in training, enforce office protocol and policy, appropriately delegate responsibilities, monitor time management and completion of daily tasks, and facilitate communication between team and all other staff.

In addition to greeting patients upon arrival, you will conduct check-in/out in an efficient and pleasant manner, schedule appointments, assist patients with completing necessary forms and consents, obtain and verify current insurance information or financial information. You will answer telephones, process prior authorizations, complete on-demand eligibility checks, verify appointment information, register and create records for new patients, request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office, update patient demographic data in practice management system, schedule and re-schedule return appointments according to scheduling guidelines, distribute daily correspondences, and other daily admin duties.

This is a full-time (36-40 hours), on-site position, which requires you to be able to work every other Saturdays. Starting compensation range is $22-$25 an hour depending on experience.

You are a well-rounded customer service professional with extensive admin office experience, who is a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You have at least two years of experience in a medical office or other healthcare setting; familiarity of third-party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information.

Millennium Park Practice is a modern and fast-paced practice well-known for its extensive offerings of skincare treatments, high standard of services, excellent quality of patient care, and diverse team of exceptional individuals. It is located in downtown Chicago at 150 N. Michigan Avenue, across the street from Millennium Park and very close to several CTA train and bus lines!

We are VitalSkin Dermatology, a growing dermatology company with several locations in and around the City of Chicago. Our professional, fast paced, busy clinical environments offer fun, resilient, accountable, courageous, and entrepreneurial teams, who are helping to grow a young and energetic company. We offer our employees merit based competitive pay, on-the-job training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), voluntary insurance, 401K retirement, paid time off (holidays, sick time, and vacation), complimentary or discounted services, continuing education, and on-the-job training.At VitalSkin Dermatology, we believe in having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial!