Patient Service Representative

We Are Hiring!

At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 0.500000

Shift: Days

Location: PAVILION

Summary:

• High School diploma or its equivalent
• Background in medical terminology desirable
• MS Office skills necessary, ability to learn other software applications

  License or Certification Requirements:

CPR certification preferred

Responsibilities:

• Able to organize and establish a patient chart from admission to discharge.
• Answers & screens incoming calls to the department, with the appropriate disposition of the call performed with minimal assistance.
• Assists in preparing departmental reports for internal and external sources.
• Assists nursing staff in basic patient care and comfort measures.
• Ensures that department forms and office supplies are in sufficient supply; ordering supplies as needed.
• Faxes information for clinical staff as necessary.
• Greets and directs visitors appropriately acting in a courteous and respectful manner.
• Maintains information management per policy of organization.
• Maintains records of patient satisfaction survey issues and participates in patient satisfaction issues.
• Performs courier services between AIC and main hospital campus as necessary.
• Performs patient registration and scheduling activities in an accurate and timely manner.
• Performs timely and accurate data entry into system for charges to be generated.
• Processes departmental mail in a timely and accurate fashion.
• Responsible for ensuring that supply orders are filled timely and accurately, maintaining inventory control of medical, surgical & office supplies.
• Types letters, forms, meeting minutes & policies/procedures for department accurately & timely as requested
Responsible for complete benefit verification and obtaining authorizations for all infusion patients

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements:

Exposure to:
Chemicals: Refer to MSDS Sheets
Video Display Terminals: Average
Blood and Body Fluids: Moderate potential for exposure
TB or Airborne Pathogens: Moderate potential-restricted direct patient contact for this entity.

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Command of English language, good speaking for verbal communication with public and employees.
Vision: Needed to see computer screens, papers, fax, printer, written materials.
Smell: Helpful to note presence of electrical/fire safety.
Hearing: Needed for telephone communication, meetings, alarms and listening to employee/patients & staff.
Touch: Needed to write, computer entry, filing.

Activity/Lifting Requirements:

Average Hours per Week: 40

Shift: Days

Percentage of time during the normal workday the employee is required to:
Sit: 45%
Twist: 0%
Stand: 45%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 1%
Drive: 0%
Squat: 2%
Climb: 0%
Bend: 3%
Reach above shoulders: 2%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Continuously
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Lifting of boxed files for storage, computer or copier paper supplies and stacks of files.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 216
Twist: 0
Stand: 216
Crawl: 0
Walk: 24
Kneel: 0
Lift: 5
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 5-10# continuously
Pushing & pulling Normal weight: 5-200# continuously
Fine Manipulation: Telephone, sorting papers, computer entry, writing, using fax, printers, typing.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors (Time Spent) :
Inside hours: 7-8
Outside hours : 0

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere:

Special Hazards : None
Protective Clothing Required: None