Patient Scheduling Coordinator

Patient Scheduling Coordinator

*Weekly Pay

• Do you CARE about people?
• Do you CARE about professionalism?
• Do you CARE about great pay and benefits?

If you CARE about all of the above, then apply today to be a part of the iCare Transportation Services team!

iCare provides various levels of quality medical transportation and care companion services to the community. A passion for customer care, professionalism and safety are a must! With new and growing leadership, iCare is more dynamic than ever!

iCare is fully committed to quality patient care and provides an exciting work environment! We are currently hiring customer-focused, professional Patient Scheduling Coordinators.

This position is extremely diversified and wears many hats. You must be extremely customer service oriented, comfortable working in a fast paced and multifaceted call center atmosphere. Knowledge of area healthcare facilities, Medicare and Medicaid basics, and be comfortable being the voice of the customer. Must have a superior attention to detail.

This is a busy inbound and outbound customer service position that requires dedication and commitment to assist clients in all ways possible. Here at iCare we go above and beyond to assist clients with all of their needs. If we don't provide the service they need we will find them a company who can!

In this role, you will:

• Setting up medical assistance transports
• Coordinate care companions for patient transports
• Obtain and/or verify patient’s demographic and insurance information at time of scheduling patient appointments
• Answer telephones in a professional upbeat manner.
• Coordinate appointments and transportation with patients, families and health facilities.
• Ensure geographic scheduling to reduce drive time and to enhance client satisfaction.
• Ensure customer confidentiality and a work environment to support privacy
• Utilize the computer software to efficiently book appointments, update customer information
• Provide superior customer service
• Identify problems and help improve processes
• Ensure company deadlines are met.
• Develop strong working relationships via the phone.
• Promote teamwork and call center success.

As a full-time iCare employee, you will be eligible to enjoy the following benefits:

• Employer-paid fitness membership
• $50,000 Life Insurance, 100% employer-paid
• Voluntary Accident Insurance
• Critical Illness Insurance
• Medical Insurance through Aetna, 100% employer-paid
• Dental and Vision insurance through Guardian
• Paid Time Off
• Sick Time
• 401(k) retirement planning option + matching
• Weekly pay

Ideal candidates will have a(n):

• Highschool Diploma or GED
• 1 year customer service experience
• 1 year of data entry experience
• Inbound and Outbound calls
• Type 60wpm
• Possess an attention to detail
• Able to prioritize and multi-task
• A passion for helping others
• Proficient computer skills
• Experienced in a call center
• Familiar with Medical Terminology and insurances

iCare is committed to attracting and retaining the best talent. We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Experience:

• Medical Terminology: 1 year (Preferred)

Work Location: In person