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Patient Scheduler & Service Representative
Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Building and leading skin and wound care teams is how we do it! Our skin and wound care providers bring education and encouragement to the people who take care of our patients 24/7. When they get better at their jobs, our patient’s wounds heal faster and that is our goal!
Who we are looking for:
A professional, compassionate, and dedicated individual to coordinate patient scheduling and act as an ambassador for UWH by communicating with patients and their families who we are and what we do while following the patient through the continuum of care.
Main Responsibilities (may include but are not limited to):
- Responsible for reaching out to patients and their family within skilled nursing facilities and at-home to introduce UWH; explain policies, procedures, rights, applicable regulations, and provide informational resources about available services
- Works closely with providers and patients to coordinate and schedule at-home visits
- Ensures the business office team has all documents necessary to verify insurance, co-pays and patient responsibility charges
- Follows up with at-home patients post-appointment
- Communicates patient updates with providers
- Answers incoming phone calls and completes other general administrative duties
- Accomplish other tasks as assigned
Skills required to succeed:
- 1+ years medical receptionist/scheduling experience
- Ability to multitask while providing compassionate patient care
- Professional phone etiquette
- Computer savvy; Intermediate proficiency using MS Suite: Word, Teams, Outlook, and Excel
- Ability to prioritize work load and have a strong sense of urgency when time sensitive situations arise
- Must be self-motivated, punctual, dependable, and able to work/schedule appointments independently
- Excellent attention to detail, strong organizational skills and ability to manage time effectively
- Must have strong interpersonal skills and the ability to communicate effectively with a variety of people through both verbal and written communication lines
- Must be trustworthy, honest, and have a positive and professional attitude
Compensation: $20.00-23.00 hourly – DOE
Location: Puyallup
This position is classified as: Hourly, Non-Exempt; Full-Time employment
Hours: Typical hours are Monday through Friday; 7:30am-4pm PST
Benefits:
- Associates working 20+hrs per week:
- Medical/Dental/Orthodontic/Vison/RX - 80% towards employee monthly premiums covered, HSA matching, dependent coverage available at employee’s expense
- Employer Sponsored Life, AD&D, and Disability Insurance
- Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life
- Paid Time Off:
- Vacation accrual up to 80hrs your first year of employment
- Sick accrual per state law
- 8 paid Holidays for full-time employees
- 401(k) match on first 4%
- Core Values that promote work-life harmony
- No weekend or call
- Work with amazing people who have created a culture where we recognize each other’s wins and don’t tolerate gossip or drama
Website: www.unitedwoundhealing.com
*Do you want to grow personally and professionally by working with the best? We’d love to hear from you!
We are a drug-free workplace. All offers of employment are contingent upon a successful drug screen and criminal background check. EEO.
