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SalarySUMMARY
At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!
ZoomCare is seeking a Patient Scheduler to join our team! The Patient Scheduler is responsible for scheduling patient appointments, verifying insurance eligibility and benefits, managing patient records, and ensuring timely communication between patients, healthcare providers, and other medical staff.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.Serve as the primary point of contact for patients or external facilities to schedule patient appointments and ensure that they are properly logged in the system, on the phone or through electronic correspondence.
Collect, verify, and communicate benefit details of patient insurance policy information during scheduling.
Educate patients on the insurance verification process and estimates of patient responsibility prior to their visit.
Confirm patient appointments and provide necessary information to patients, including appointment time, location, and any special instructions.
Create and maintain patient records including demographic information, necessary paperwork or questionnaires.
Contact referring provider offices to obtain any necessary information or records in preparation of visits.
Coordinate with healthcare providers and other medical staff to ensure that patient appointments are scheduled efficiently and effectively.
Respond to patient inquiries and concerns in a timely and professional manner via phone and written correspondences, or direct caller to appropriate personnel.
Collaborate with other medical staff and third party systems to ensure that patient care is coordinated and effective.
Assist insurance verification associates, when needed.
Other duties as assigned.
QUALIFICATIONS
- Must be located in Washington or Oregon
High school diploma or GED equivalent, bachelor’s degree preferred.
2+ years of experience in customer service or healthcare billing setting, preferred.
Excellent communication skills, both verbal and written.
Proficient in Google Suite, Microsoft Office and other computer software programs.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and as part of a team.
Strong customer service skills and ability to interact with patients in a professional and compassionate manner.
Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations.
COMPENSATION PACKAGE
- Medical, Dental, Vision and Pharmacy benefits
401K with employer match
Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
Hourly Pay Rate: $21.00-$25.00
WORKING CONDITIONS
Prolonged periods of sitting and/or standing at a desk and working on a computer.
Must be comfortable discussing sensitive information regarding patient care and coordination.
Able to travel to the central office when necessary (6-12 times a year)
Vaccinated against COVID-19
REPORTING STRUCTURE
Reports to: Patient Support Center Supervisor
Dotted-line Reports to: N/A
Direct Reports: N/A
