Patient Representative (Front Office)

Patient Representative (40 hours/week)
Ivy Rehab Physical Therapy – Outpatient Clinic
Harrison, NY
Pay: $17.00 to $26.00 per hour
Incentives Galore: Enjoy an outstanding compensation package including a generous monthly bonus structure.
Ivy Rehab provides a salary range to comply with the New York State Law on Salary Transparency in Job Advertisements. Actual salaries depend on various factors including experience, specialty, education, and organizational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. 
Shape a rewarding career while helping patients regain their autonomy. You'll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a supportive environment. 

Who is Ivy Rehab?
                

Ivy Rehab operates over 550 orthopedic, pediatric, and ABA outpatient clinics nationally! We are an entrepreneurial organization that invests in their team and promotes authenticity, inclusion, growth, community, and a passion for providing excellent care to every single patient who walks into our clinics. At Ivy you are a teammate, not an employee.                

Why Choose Ivy Rehab Physical Therapy?                

• Training and Mentorship: We offer a robust training and mentorship to ensure you are set up for success in your new role.
• Exceptional Partnerships: Ivy Rehab is partnered with Hospital for Special Surgery (HSS) - #1 in orthopedics in the world. Ivy Rehab and HSS believe in collaboration and partnership in striving for excellence as we are better together for our patients. Learn and work for the best in the industry!
• Professional Development: We offer many different developmental opportunities such as our Front Office Excellence (FOX) program, free MedBridge courses, Six-Sigma training, leadership development courses, accelerated growth opportunities in and out of the clinic, and mentorship opportunities.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes that make a real difference in their lives.
• Incentives Galore: Enjoy a competitive compensation package including a generous bonus structure.
• Great Benefits: We offer a full benefits package including medical, dental, vision, disability, FSA, HSA, 401k with company match, parental leave, employee discounts, commuter benefits, travel assistance, referral bonus plan, up to 3 weeks of PTO and 6 paid holidays annually.
• Empowering Values: We live by our values - One Ivy, Love what you do, Do the right thing, I belong, GSD (Get stuff done), Grow, and Serve others.

About the Opportunity:                 

Our Patient Coordinators are the backbone of our clinics. They are working collaboratively with their teammates to ensure the clinic is running efficiently. Our PCs have a direct impact on our patient’s overall experience and are providing world class customer service. The day-to-day functions include scheduling new and current patient appointments, answering incoming phone calls, greeting and checking in patients, verifying insurance coverage, obtaining necessary authorization, collecting co-pays / other balances, and helping the clinic maintain exceptional performance.                

Our ideal teammate is self-motivated with a desire to grow professionally, providing support to our clinicians that results in best-in-class care and exceptional patient outcomes. Interested in learning more? We invite you to apply today so we can connect with you!                

What You Will Need:                

• At least 2 years of administrative experience in a healthcare setting preferred.
• Proficient with Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

               

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