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Form of workThe Enrollment Counselor is part of a team responsible for the overall operation and management of recruitment and enrollment activity for Online students (i.e., Recruitment, Pre-enrollment Counseling, Next Steps Center, New Student Orientation). Enrollment Counselors strive to provide each Online student with a welcoming experience that assists in building their connection to the university and establishing their identity as a member of the Wildcat Family. The Enrollment Counselor will provide logistical and personnel support for the enrollment of Online undergraduate students.
Arizona Online delivers full degree programs and certificates representative of the university's diversity, creating opportunities for students to complete degrees from across the sciences, liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences. The guiding principle of Arizona Online is quality - in course and program delivery, in student support and success services, and in student engagement.
Arizona Online Department recognizes that flexible work arrangements can provide employees with many benefits. As such, we are happy to offer a hybrid work week for this position. There are multiple full-time (40 hours/week) positions available.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities- Execute effective pipeline management of around 175-200 students following a prescribed call plan
- Navigate Arizona Online enrollment process and qualifying features
- Advise prospective students on the requirements and the procedures for the admissions process primarily via telephone
- Inform and counsel students about services available and assesses their student needs
- Effectively navigates and maintains Arizona Online's Customer Relationship Management system (Slate) and automated phone system (Genesys Cloud Dialer)
- Aid and support new hires via shadowing
- Schedule workflow to ensure accurate phone coverage and completion of daily responsibilities
- Monitor priority of calls and shifts calls to assure resolution to problems
- Make recommendations to management to improve efficiency and effectiveness
- Participates in various in-person recruitment events
- Participate in bi-weekly meetings with supervisors to identify lead quality, possible technology challenges and other bulleted items
- Participate in weekly coaching sessions to assess student skills
- Participate in weekly team meetings
Knowledge, Skills, and Abilities:
- Enthusiastic personality with an affinity for teamwork and collaboration
- Self-motivated, strategic, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment
- Strong organizational and verbal communication skills
- Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
- Ability to work comfortably on the phone/headset for extended periods of time
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimumof 3 years of relevant work experience, or equivalent combination of educationand work experience.
- Experience recruiting in higher education.
- 6+ months call center experience in an inbound and out bound environment.
- Bi-lingual in Spanish and English
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Grade Range Minimum $42282 Grade Range Midpoint $52851 Grade Range Maximum $63423 Career Stream and Level PC2 Job Family Recruitment & Admissions Job Function Student Services Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 6 Target Hire Date 4/19/2024 Expected End DateContact Information for Candidates Kaslynn Westerman - kaslynn@arizona.edu
Open Date 3/8/2024 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to ApplicantDiversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
