Patient Service Representative

Shift: Tuesday-Friday, 4pm-7pm or 8pm, depending on schedule; every Saturday 7:30am-1pm.

Bilingual Spanish is a must

We invite you to come join the RadNet Radiology team as Patient Service Representative.

This position serves as a medical receptionist and is responsible for greeting all incoming patients, visitors, physicians, vendors or other individuals in a courteous and professional manner. The person is responsible for registering patients, coordinating with colleagues for timely turnaround, and responding to patient questions and concerns both over the telephone and in person.

As a Patient Service Representative, you will have the opportunity to:

• Greets and registers patients in a friendly and service-oriented manner.
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
• Collects and logs all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Enter accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
• Coordinate with the back-office staff for timely and effective care of patients.
• Obtain proper authorization and identification prior to release of confidential medical records.
• Other duties as assigned.

We offer competitive pay and full benefits including: DAILY PAY / medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, advancement opportunities, hands-on training, inter-company transfer opportunities, and a host of other perks! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 17.5 – 21.5 per week

Benefits:

• 401(k)
• Employee assistance program
• Paid time off
• Paid training
• Retirement plan

Schedule:

• Evening shift
• Every weekend

Work setting:

• In-person
• Outpatient

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person