Patient Relations Coordinator/ Surgery Front Office

Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia and the Ohio/Kanawha River valley regions for nearly 25 years. Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees? career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.

Not only do we offer competitive wages, but we also offer a significant benefits package which includes zero premium deduction medical/dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/day-time only schedule with short Fridays to boot!

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

• Provides customer service support to patients

• Scheduling appointments

• Conducts patient check in/ check out

• Scans/ files

• Collects patient payments

• Maintains clean and professional working environment, including the waiting room

• Answers patient phone calls

• Confirms appointments

• Assists with charting

• Confirms patient insurance

• Maintains strict confidentiality

• Ensures exceptional customer experience

• Any duties required to maintain patient flow and any other extra duties as assigned