Patient Portal Support Analyst

We are looking for a Patient Portal Analyst with healthcare experience. Being empathetic, active listener and having a good phone etiquette is a must.
 

• Resolving inbound patient questions /issues related to the Patient Portal over phone and email
• Assisting patients in resolving login issues, user- name and password resets and general technical issues
• Experience in supporting people in navigating a web based or mobile application
• Resolving issue related to the mobile app – including walking patients through downloading applications on mobile devices
• Working with Level 2 technical support teams to resolve issues  
• Documenting all calls within a ticketing system

Experience

• High school diploma or equivalent
• Customer support and or call center experience –resolving level 1 technical issues over the phone
• Understanding of technology and software applications- including mobile and web-based applications
• Experience in supporting people in navigating a web based or mobile application
• Ability to problem solve and show good judgment
• Empathetic and active listener with the ability to thrive independently in a fast-paced environment
• Passion for helping patients understand technology solutions: Patient Portal
• Healthcare and Patient Portal experience is strongly suggested

Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
 

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