Medical Assistant - Phlebotomy (Hi)_Health Center

Planned Parenthood

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. 

As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply. 

About this position: Medical Assistant - Phlebotomy:

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

Responds to patient requests and coordinates services. Answers questions, provides patient education and referrals. Provides excellent customer service to patients and co-workers. Ensures exam rooms are prepared. Assists with keeping appointments on time and optimizing the flow. Performs all front and back-office responsibilities as required by the health center.

This is a full-time position and located at our Honolulu, HI, health center. (37.5 hours/week)

What you'll be doing:

Assists patients by responding to requests and coordinating services from appropriate personnel or departments as needed.

Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHAIK systems.

Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.

Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets, (PES) and Informed Consent Forms, (ICF) Client and offers Planned Parenthood services or community resources for identified patient needs.

Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.

Performs all lab tests, collection, and packaging of lab specimens in compliance with agency, lab, and state policy and procedure.

We'll trust you to:

Demonstrate a high degree of professionalism and ability to maintain client confidentiality.

Value continuous learning and seeks ongoing training and development.

Take action to support the affiliate's commitment to equity, diversity, and inclusion.

Value teamwork, flexibility, and adaptability; embraces change.

You'll need to have:

Education:

High school diploma or equivalent

Experience:

One-year experience in a medical setting

Compensation: PPGNHAIK's compensation philosophy is based on equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the pay grade. The pay range is $17.48 to $26.22, paid hourly.

Perks: As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation.

Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short- and long-term disability coverage. For additional information regarding compensation, pay scales, or total rewards, please reach out to hre.contacts@ppgnhaik.org.

Proof of completed COVID-19 Vaccinations and is required prior to starting employment with PPGNHAIK. If selected as the final candidate for this role, you will be required to provide proof of receiving both a current flu vaccination and two doses of the COVID vaccine. Please inform your Talent Acquisition Specialist if you will require an exemption/accommodation. Also, you will be required to provide three references (one from a supervisor and two from coworkers/peers).

Equal opportunity employment:

PPGNHAIK is an equal-opportunity employer and seeks to recruit persons of diverse backgrounds -and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.

Racism deeply impacts the health and wellbeing of our communities, compounding existing disparities' and creating intersectional barriers. We strive to name and address these barriers through community engagement and assessment, relevant and effective policy creation, and organizational accountability methods. We support initiatives that address all forms of oppression, however, maintaining an explicit focus on race is essential to advancing equity across our communities. Improving outcomes for people of color will improve outcomes for everyone.