- Spends 90% of the time receiving incoming call and making outbound calls.
- Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
- Uses all resources available to resolve a situation. Delighting the customer is the goal!
- Works in a production environment and strives to exceed all metrics in the department.
- Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
- Comfortable sitting and typing during your entire shift.
- Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
- Comfortable with set structure and following procedures.
- A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
- Loves to learn something new every hour, every day.
- Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
- Overwhelmed by an EXTREMELY fast-paced environment.
- Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
- Unfamiliar navigating through different screens on the computer.
- Uncomfortable with set schedules and showing up to work on time.
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.
- High School Diploma required and a minimum of one year experience in customer service.
- Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
- Must possess excellent organizational, interpersonal and communication skills.
- Experience with MS Office.
- Customer service in a laboratory/diagnostic/health care industry preferred.
- Additional related education and/or experience preferred.