Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Essential Duties and Responsibilities
- Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
- Ensure patients receive a detailed explanation of program services
- Thoroughly and accurately document call notes and scheduling details in electronic system
- Expedite emergency clinical calls as needed
- Process new appointments or changes to existing appointments
- Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
- Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
- Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
- Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
- Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
- Complete ongoing training and coaching programs for further skills development by deadlines
- Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
- Perform other duties as assigned
- High school diploma
- Ability to multi-task while given competing priorities
- Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
- Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
- Ability to analyze problems and resolve issues in a rapid, direct and complete manner
- Demonstrates short and long-term persistence in meeting objectives and personal development
- Ability to adapt to new systems and changes as required and apply guidelines/procedures
- Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
- Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
- Excellent data-entry skills and proven ability to navigate multiple computer screens
- Bachelor’s degree
- 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position
- Working knowledge of the healthcare industry
- Ability to speak multiple languages fluently