Address
Form of work
SalaryCurrent employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$86,764.03 - $130,144.92 Annual Department:
Health Department Job Type:
Regular Non-Represented Exemption Status:
United States of America (Exempt) Closing Date (Open Until Filled if No Date Specified):
March 30, 2024The Opportunity:
THIS WORK MATTERS!
Integrated Clinical Services (ICS) provides quality health services for people who experience barriers to accessing care. Our vision is to provide excellent client centered services that are integrated and connected to support optimal health, reducing wait times, and optimizing access.
Are you passionate about driving positive change in healthcare? Do you thrive on creating innovative strategies that enhance patient care and satisfaction? If so, we have an exciting opportunity for you!
We are seeking a dynamic individual to join our team as the Patient Access and Engagement Manager. In this role, you will play a pivotal part in developing and implementing strategies focused on improving access to care, the client experience through the internal and external referral process, overseeing central projects crucial for program management and financial sustainability, and leading engaged and invested operational teams.
If you are ready to make a meaningful impact in healthcare and drive continuous improvement in quality and efficiency, we want to hear from you! Join us in our mission to transform healthcare delivery and improve patient outcomes. Apply now and be part of a dynamic team dedicated to making a difference!
As the Patient Access and Engagement Manager, you will:
- Lead the Patient Access program and directly supervise the Call Center leadership team.
- Lead the Health Center client referral program and directly supervise the Referrals Supervisor and indirectly, the program personnel.
- Collaborate with Senior Leadership to develop and oversee specific strategies for performance improvement and quality assurance activities, focusing on enhancing access to care, reimbursement, and central projects requiring program management.
- Support Primary Care leadership in developing and implementing strategic plans, policies, frameworks, and initiatives, coordinates primary care work plans and budgets, and provides leadership in facilitating consensus and collaboration on complex issues with stakeholders. Additionally, demonstrates strategic execution, business acumen, and emotional intelligence by proactively anticipating needs, analyzing data, practicing general management competencies, and fostering relationships within the organization.
- Evaluate current programs' effectiveness and access trends, develops reports, and implements new program initiatives, grant opportunities, and advancement initiatives.
- Identify quality improvement efforts, gather and analyze information to determine resource needs, participates in internal and external committees, provides expert consultation, evaluates service quality, applies diversity and inclusion best practices, and collaborates with leadership to manage Health Center flow and improve service quality.
- Oversee budgets, monitors expenses, recommends changes, manages contracts, and prepares narrative and statistical reports.
- Develop plans to achieve program objectives and operational goals, analyze information for program changes, monitor expenditures, maintain budgetary control, manage revenue cycle components, explore new revenue sources, and maintain awareness of industry advancements and regulations.
- Responsible for hiring, staffing, conducting performance evaluations, and fostering professional growth of employees; ensures clear understanding of roles, maintains high performance standards, and addresses any performance issues.
- Direct, supervise, and coach staff daily, ensuring high-value care to patients, developing standard work, resolving conflicts, managing group dynamics, and maintaining a culture of accountability; collaborates with Human Resources to ensure staff have required licenses and certifications.
- Utilize client experience surveys to develop program improvement strategies.
- Develop external relationships and strategic partnerships to expand access to primary care and care coordination; serves as an expert in specialized technical areas, provides assistance and advice to staff, and facilitates consensus building and collaboration on complex issues.
- Identify and forge strategic partnerships, consults with various stakeholders, attends meetings as a representative, and manages leadership team meetings as directed by Primary Care leadership.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our
benefits website.
Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our
Workforce Equity Strategic Plan
and exploring our Core Competencies
for all County employees. TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of
the selection process
page. Minimum Qualifications/Transferable Skills*:
- Bachelor's degree or equivalent in healthcare administration, business management, or related field.
- Experience supervising teams in a clinical or call center setting.
- Proven experience in quality improvement, program management, or healthcare operations.
- Strong understanding of Continuous Improvement principles and methodologies.
- Excellent analytical skills with the ability to identify areas for improvement and implement effective solutions.
- Exceptional communication and leadership abilities.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Experience in a Federally Qualified Health Center (FQHC) or like environment.
- Experience in Call Center operations, referral processing, or other Patient Access-related operations.
- Experience with OCHIN Epic.
- Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED: The Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Failure to do so will be deemed as an incomplete application.
1. A completed online application.
2. An uploaded Resume demonstrating you meeting minimum qualifications; AND
3. An uploaded Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.
Note:The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -
- Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:
- Navigate to your profile in Workday (see:My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
- When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
- External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) throughhttps://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
- Do not click the “Submit” button before you upload your documents.
After You Apply:
- Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
- Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.
- Check both your email and Workday account for updates regarding this recruitment.
The Selection Process: For details about how we typically screen applications, review our overview of
the selection process
page. We expect to evaluate candidates for this recruitment as follows:- Initial review of minimum qualifications
- Resume and Cover Letter Review
- Phone screen
- Consideration of top candidates
- Language assessment
- Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Equal Pay Law:
Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
ADDITIONAL INFORMATION:
Type of Position: This position is not eligible for overtime.
Type: Non-Represented
FLSA: Exempt
Location: John B Yeon Annex - 1600 SE 190th Ave Portland OR 97233
Schedule: Monday - Friday 8am - 5pm, availability after hours as needed.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Eddie Barbar Email:
eddie.barbar@multco.us Phone:
+1 (971) 3133067 Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
9364 - Manager 2
