Patient Care & Treatment Coordinator

Are you a warm and friendly individual with a passion for providing exceptional Patient Care? Do you thrive in a fast-paced environment and enjoy being the face of a reputable oral surgery clinic? If so, we have the perfect opportunity for you!

We prioritize a collaborative and supportive work environment which fosters professional growth -– Ultimately providing exceptional care to our patients!

If you don’t have Oral Surgery experience, we are willing to train the right person! Our competitive benefits include rewarding long-term employment/annual bonuses, 401k matching, Paid Vacations/time off, Paid Holidays, Medical/Dental insurance, Employee discount on services and opportunities for advancement.

About Us:

At Edmonds Oral & Facial Surgery, we are dedicated to transforming smiles and changing lives. As a leading oral surgery clinic in the area, we pride ourselves on delivering the highest standard of Patient Care and using state-of-the-art technology to ensure optimal results. Our team of skilled professionals is committed to providing a comfortable and welcoming experience for every patient who walks through our doors.

Position: Patient Care & Treatment Coordinator (PCTC)

You will be at the forefront of our patient experience, responsible for creating a positive first impression and ensuring the smooth functioning of our front desk operations. Your key responsibilities will include:

• Assisting with warmly greeting patients and visitors, making them feel welcome and comfortable.
• Managing incoming phone calls and scheduling appointments efficiently.
• Processing paperwork, insurance verifications, and other administrative tasks.
• Answers questions and explains treatment to new patients to gain enrollment.
• Maintains appropriate financial documentation which includes signed financial agreements.
• Coordinates & processes patient financial arrangements.
• Schedules initial treatment appointments for new patients with proper financial documentation. Help to prepare and send all post-consult letters to patients and referrals.

Other Duties:

• Creates strategies for gaining enrollment on all patients who have declined to begin treatment.
• Tracks and reports on the status of new patient enrollment concerning practice goals.
• Coordinating with the clinical team to maintain a streamlined patient flow.
• Coordinating with referring dentists to ensure their patients are scheduled appropriately and efficiently.
• Handling inquiries with professionalism and providing accurate information about our services.
• Maintaining a clean and organized reception area, ensuring it reflects our commitment to excellence.
• Collaborating with the billing department to facilitate smooth financial transactions.
• Handling confidential patient information with the utmost discretion and adhering to HIPAA guidelines.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Perks and Benefits:

• Competitive salary and opportunities for growth within the organization.
• Flexible 4-day or 5-day work week
• 401k Matching
• Paid Vacation and Time off (PTO)
• Medical/Dental Insurance
• Generous employee discount on services that include botox, fillers, implants, extractions, etc.
• A supportive and friendly work environment that fosters professional development.
• Access to cutting-edge dental technology and continuous training.
• Opportunity to make a meaningful impact on the lives of our patients.

Qualifications:

• Previous experience in a medical or dental setting is preferred, but not required.
• Excellent interpersonal and communication skills to engage effectively with patients and team members.
• Strong organizational abilities to manage multiple tasks and appointments efficiently.
• Proficiency in basic computer skills, Microsoft Suite (Word, Excel) and experience with dental software/DSN is a plus.
• A compassionate and empathetic nature to provide comfort and support to patients during their visit.

Don't miss this chance to join a dynamic team where your skills and passion for Patient Care will be recognized and valued. We look forward to welcoming the newest member of our family at Edmonds Oral & Facial Surgery.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Experience:

• Dental office: 1 year (Required)
• Medical Administration: 1 year (Preferred)

Work Location: In person