Patient Care Coordinator/Dental Front Desk/Receptionist

About us

Garrison Family Dentistry is a family-owned private practice in Harrisonburg, VA. Our purpose is to collaborate to provide individualized service and comprehensive care to help patients achieve their desired oral health, function and esthetics.

We are compassionate, supportive and respectful. Our team trains, learns and grows together.

We are looking for a Patient Care Coordinator to join our kind, supportive and motivated team. Garrison Family Dentistry provides comprehensive dental care for all ages. We support a friendly atmosphere for our patients and staff. Collaboration and clear communication are important to growing together and achieving our goals.

Our Patient Care Coordinators are the first impression of our practice. You are vital to making our patients feel comfortable, valued and respected. A wonderful patient experience and smooth office flow starts with you.

If you are interested in learning more about us, please stop by.

Responsibilities include:

• Align with practice values and goals
• Support and collaborate with dental team for efficient service
• Attend scheduled team meetings, ad hoc huddles, workshops and training as required
• Learn dental terminology, technology, procedures and treatments for understanding and ability to facilitate Patient Care
• Process and system implementation
• Greeting and checking in patients
• Answering and engaging phone calls
• Triage patient emergencies
• Scheduling and confirming patient appointments
• Respect patient privacy
• Advocate and discuss treatment plans
• Patient education
• Arranging and collecting payments
• Documentation and record keeping
• Analysis of practice statistics. Ex: number of new patients
• Social Media postings
• General reception and office management duties and services
• Assisting in opening and closing the office

Skills required

• Clear, articulate, influencing communication
• Active listening, empathy
• Customer service and support
• Highly organized, efficient
• Initiative
• Team participation and project engagement
• Ability to give and receive constructive feedback
• Knowledge of the healthcare environment and systems
• Basic understanding workplace safety
• Medical/Dental practice management software. We use Dentrix and Dexis.
• Medical/Dental coding and insurance knowledge a plus
• Microsoft platforms

Experience

• Customer service industry
• Medical/Dental setting preferred

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Continuing education credits
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Monday to Friday

Work Location: In person