Patient Care Coordinator - Plastic Surgery

Our client in Fountain Valley, CA has an immediate opening for a Full-time Patient Care Coordinator to join their thriving Plastic Surgery practice. They are looking for a motivated individual who can be available Mondays-Fridays 9am-5pm. They are committed to excellence in business performance, office culture, and patient satisfaction. Experience in a Plastic Surgery/medspa setting is required.

Responsibilities:

• Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
• The winning candidate must be focused on selling, driving leads to sell, and other sales-related functions.
• Comfort with quoting and asking patients to proceed with procedures and treatments.
• Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.
• Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicated with patients via phone, email and text and setting proper patient follow-up tasks.
• Schedule surgeries efficiently, working with office staff, physician, patients, and surgery center staff.
• Conducts effective and informative client consultations in order to determine goals, educate patients, and set realistic expectations regarding possible results.
• Interacts regularly with patients to ensure service/product satisfaction, response quickly and appropriately to any concern.
• Assist prospective patients in making comfortable and confident decisions to select surgical treatments and medspa procedures