Patient Care Coordinator

Patient Care Coordinator

We don’t just have a mission statement…we have a mission.

At The Clinic, we seek a Full-time (Hybrid) Patient Care Coordinatorto become an integral part of our team! We are a busy, fast-growing behavioral health practice with a respected reputation in our communities, and we are looking for someone who can help us continue to grow at our San Francisco, CA, location.

Schedule: Monday - Friday, 9:30 am - 6:00 pm PST

Compensation: $30.00 - $32.00 per hour

Requirements:

• High School Diploma or equivalent
• Experience in a healthcare environment
• Excellent organizational skills
• Outstanding communication and people skills
• Strong problem-solving and critical-thinking skills

Beneficial Skills & Experience:

• Answer patient calls and provide accurate, satisfactory answers to their inquiries and concerns the first time they call
• Placing outbound calls to patients and insurance companies
• Review patient eligibility and benefits daily
• Update and process patient credit cards daily
• Maintain and update patient appointments on the EHR
• Assist our patients with questions about their services, such as out-of-network costs, insurance copays, co-insurance and deductibles requests for prior authorizations, eligibility verification, appointments, cancellations, refunds, no-shows, etc.
• Updates patient files with accurate notes and patient demographics
• Communicate to the Lead or Supervisor or Manager regarding progress, updates, problems, error trends, new findings, inaccurate or untimely claim submissions, and others promptly
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Assist in implementing, writing, and maintaining standard operating procedures
• Assist with or be responsible for other duties and ad-hoc projects as assigned by the Billing Manager
• All responsibilities need to be performed promptly and with accuracy, utilizing judgment and critical thinking
• Ability to work independently and as part of a team and take on new tasks with various levels of difficulty in a fast-paced environment

Advantages:

• Benefits: Health, Dental, and Vision
• 401k with employer contribution
• Paid time off (PTO)
• Employee Assistant Program (EAP)

About The Clinic

The Clinic is a boutique mental health practice founded on providing the highest level of evidence-based clinical care and outstanding customer service. We are a group of mental health professionals who provide psychotherapy and pharmacotherapy for individuals, families, and couples coping with a wide range of mental health conditions and general life challenges. We have office locations across California, in San Francisco, Corte Madera, Berkeley, San Jose, Palo Alto, La Jolla, and Los Angeles.

The Clinic is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.