Patient Care Coordinator - Home Health Admin

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Patient Care Coordinator reviews and processes paperwork turned in by field clinicians for accuracy, prepares physician orders/plan of treatments for signature from physician, daily tasks of uploading of documentation into patients EMR. Assists with supplies for clinicians for the patients. Assists with faxing, phone calls, preparing admission packets for our field clinicians. Maintains all physician orders, referral information, and service notes from all disciplines, lab reports, and other clinical documentation in an organized manner. Assists with managing and ordering of the Home Health nursing supplies, maintaining supply room with adequate supplies and sufficient par levels.

Location: 19500 West Interstate 10, Building 2 - Floor 3 San Antonio, TX

Schedule: Monday to Friday 8:00am to 5:00pm and 9:00am to 6:00pm, rotating schedule. Mandatory overtime when business requires.

Primary Responsibilities:

• Reviews and processes paperwork turned in by field clinicians for accuracy
• Prepares all physician orders and plan of treatments for the medical liaison to return to the physician's office for signature
• Prepares outstanding list of physician orders/plans of care for manager on weekly basis
• Assists with follow-up on orders/plans of care not returned within 30 days
• Reviews and clears out print que daily
• Scans documentation into clinical records (EMR - WellSky) daily
• Faxes all communication notes, missed visits, and case conferences to physicians daily
• Contacts field clinicians for corrections on paperwork submitted, as needed
• Maintains all physician orders, referral information, and service notes from all disciplines, lab reports, and other clinical documentation in an organized manner
• Reviews therapy contract invoices to ensure payment accuracy
• Assists with phone calls in office
• Communicates messages for Clinical Team Manager (CTM) regarding physician orders and patients' concerns
• Reviews outstanding documentation lists daily, works with CTMs on current lists for completion from field clinicians
• Assists with managing and ordering of the Home Health nursing supplies, maintaining supply room with adequate supplies and sufficient par levels                                            
• Performs additional duties as assigned by manager     

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 years of experience in the medical field
• Intermediate level of computer proficiency in word processing software
• Intermediate level of proficiency operating computer terminals, printers, faxes, and office copier machines
• Ability to type 40 WPM
• Ability to lift at least 25 lbs

Preferred Qualifications:

• Working knowledge of medical terminology
• Knowledge of general office procedures

Work Environment:

• Performs duties in the office environment during Agency operating hours.  At times, noise levels may be moderately high
• Requires ability to handle stressful situations with calmness and courtesy at all times
• Occasionally, may need to work extended hours
• Acceptable footwear for supply rooms: closed toe shoes with rubber/slip resistant sole with a heel not greater than one inch in height must be worn for safety
• Ability to maintain flexibility and adaptability to the work environment is essential

Soft Skills:

• Intermediate level of proficiency effectively reading and following written and verbal instructions in English

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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