Patient Care Coordinator / Front Office Associate

We are focused on world-class Patient Care. We are seeking an outgoing, energetic individual to work at our Clinic, supporting multiple doctors and other health care providers. The position provides a great opportunity for a patient-centered individual to work in a fast-paced environment with proven Patient Careprocesses.

Job Description

Act as initial point of contact and representative of the practice to all visitors and phone inquiries, always giving the best impression (e.g., courteous, professional, competent, caring, respectful and helpful). Greet and check-in patients upon arrival. Gather requisite patient information and place in chart and enter into computer. Escort patients to exam rooms and maintain exam rooms between patients. Check patients out. Answer incoming phone calls, schedule appointments, record complete messages and direct callers to the appropriate personnel. Ensure comfort of patients in waiting room and cleanliness throughout the office. Assist with surgical flow on surgical days to insure patient comfort and great patient experience.

Job Requirements

• College Degree or a minimum of two years experience as patient coordinator or customer service
• Minimum of one year experience in Patient Care required
• Contribute to the “team” effort – working in coordination with providers and the support team
• Possess the ability to multi-task while maintaining a high level of customer service
• Present a positive, polite, and courteous attitude at all times
• Excellent customer service abilities
• Must have outstanding communication skills, both written and verbal
• HIPAA familiarity – maintain patient confidentiality at all times
• Maintain a professional appearance

We Provide

• Excellent salary
• Paid parking
• Paid vacation
• Medical benefits
• Dental benefits
• Vision benefits
• Training
• Professional certifications

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical Receptionists & Patient Registrars: 1 year (Required)
• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person