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SalaryPatient Care Coordinator:
Job Summary: A Patient Care Coordinator facilitates daily scheduling and operations support for all in-home clinical programs by serving as the liaison of communication between patients and network clinicians.
Duties / Responsibilities:
- Initiate case creation by uploading Service Request Forms to operating system.
- Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
- Document case details in Customer Relationship Management (CRM) system.
- Place outbound calls and text messages to patients and network clinicians.
- Answer incoming calls, text messages, and email correspondence.
- Provide product and technical support along with superior customer service.
Required Skills, Education and Experience:
- Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
- Customer service experience required.
- Bachelor’s degree (or equivalent experience).
- Call center experience preferred.
- Related field experience in healthcare administration scheduling patients and healthcare providers (preferred).
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong verbal, written and communication skills.
- Ability to interact courteously and professionally with patients and clinical staff.
- Strong organizational skills with attention to detail.
- Ability to work independently and as a team player.
- Experience with Salesforce, the Customer Relationship Management System(preferred).
- Work Location: Fully remote – schedules may vary across time zones and can include weekends.
#LI-DNI
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.https://jobs.iqvia.com/covid-19-vaccine-status
