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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.
As a Patient Intake Coordinator you will…
* Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
* Assess patient needs and document referral requests for coordination of care.
* Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
* Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
* Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
*Training will occur virtually & must be able to work alone
*You must be able to work in a fast pace environment and know when to pivot to accomplish tasks.
*You must be able to use your customer service training to be empathetic, patient, and communicate clearly and concisely both written and verbally.
This is a full-time, permanent, benefited position and is NOT through an agency.
Required Qualifications
* Minimum two years experience in customer service
* Minimum two years experience in healthcare
* Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word
*Strong Organizational Skills
Preferred Qualifications
*Insurance terminology
*Medical Benefit knowledge
*typing skills 40-50wpm
*multi-tasking
*using multiple screens
*Call Center experience
*Basic math skills
*Clear, concise communication skills
Education
High School diploma or GED
Pay Range
The typical pay range for this role is:
$17.00 - $29.88This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
