Patient Care Coordinator

Optimum Health & Wellness is a privately owned, leading provider of chiropractic care committed to enhancing the well-being of our community. We are dedicated to delivering exceptional services and personalized care to our patients. We offer chiropractic care, spinal decompression, red light therapy, and neuropathy treatment and are seeking a dedicated and compassionate individual to join our healthcare team.

As we grow, we are seeking a detail-oriented and personable Patient Care Coordinator to be the welcoming face of our chiropractic practice who ensures the smooth reception and check-out process for our patients.

Responsibilities:

• Warmly greet and welcome patients, creating a positive and professional first impression
• Maintain a clean and organized reception area
• Manage incoming calls and inquiries with a high level of courtesy and efficiency, direct inquiries to the appropriate departments or individual
• Schedule appointments and confirm patient appointments
• Register and check-in patients, providing necessary information and assistance
• Collect and file insurance verification, help maintain patient records
• Process patient payments and assist with billing inquiries
• Answer inquiries about chiropractic services, scheduling, and payment process; stay informed about chiropractic care services and promotions to provide accurate information to patients
• Assist in new client acquisition by making follow-up calls and reminder calls
• Assist in setting up patients on some in-office patient treatments
• Maintain weekly stats
• Handle administrative tasks and support clinic operations as needed
• Uphold the clinic's values of professionalism, efficiency, and confidentiality in all patient interactions

Qualifications

• Previous experience in a front desk or customer-facing role, preferably in a chiropractic or healthcare setting
• Excellent interpersonal and communication skills including strong phone etiquette
• Strong organizational and multitasking abilities
• Proficient in using office equipment, including phones, computer skills including Google Workspace, and scheduling systems
• Positive and approachable attitude with a commitment to patient satisfaction; ability to stay calm and professional in a fast-paced environment
• Detail-oriented and able to maintain a neat and organized workspace
• Knowledge of chiropractic care and wellness principles is a plus