Patient Care Coordinator

Benefits/Perks

• 10 days PTO
• Paid holidays
• Competitive compensation
• Careers advancement
• Health insurance
• Performance-based incentives
• Friendly, interactive working environment with great culture and support

Job SummaryPut your best face forward in this high-energy position and ensure every patient has a friendly, inviting, and memorable experience. Serve as primary support for a busy Audiology clinic. The Patient Care Coordinator is the first point of contact for patients. Must display a welcoming, friendly atmosphere, placing patients at ease on the phone and in office. Responsibilities include but are not limited to greeting customers, answering incoming calls, coordinating/organizing clerical tasks such as scheduling/tracking appointments, collecting payments, managing inventory, maintaining a clean work environment, basic hearing aid cleanings, and troubleshooting, pairing bluetooth devices and entering/maintaining patient data in patient management system/charts. The ideal candidate is compassionate, patient, outgoing, happy/enthusiastic, and knowledgeable about healthcare practices.Responsibilities

• Collaborate with audiologists, patients, families, and healthcare staff
• Create personal goals and monitor progress toward goals
• Input and maintain patient information in EMR system
• Maintains good and appropriate patient relationships
• Exercises confidentiality relating to all business and patient information
• Distributes electronic intake forms and assists patients in properly completing paper intake forms if necessary
• Checks in hearing devices and makes sure they are ready to go prior to patient appointments
• Maintains office schedule to maximize productivity and ensure efficiency and confirms next-day appointments
• Collects and records payments
• Works together with Audiologists to ensure high-quality patient care
• Ensures coffee/snack station is clean and stocked and lobby/workspace is clean and organized
• Performs basic tech duties with hearing aids: device cleanings, and troubleshooting issues
• Performs other miscellaneous office duties as assigned

Qualifications

• Previous experience as a Care Coordinator or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills
• Experience with hearing loss is a plus
• Excellence in customer care. Must deal with patients in a respectful and caring manner