Patient Advocacy:
- Advocate for patients' needs within the practice, addressing concerns promptly and effectively.
- Assist patients in navigating the physical therapy process, providing guidance and support as needed.
- Communicate patient insurance coverage, benefits, and responsibilities.
- Coordinate with different departments/vendors for updates.
- Assist patients with appointment changes and scheduling.
- Educate patients about their treatment plans, exercises, therapy goals, and expected outcomes.
- Ensure compliance with HIPAA regulations.
Collaboration and Coordination:
- Coordinate with physical therapists and healthcare professionals to ensure seamless Patient Care.
- Communicate relevant patient information to therapists, facilitating continuity of care.
- Collaborate closely with the clinic manager to streamline operations.
Patient Experience:
- Create and maintain a welcoming, positive, and compassionate environment for patients.
- Engage with patients during exercises, actively listening to their concerns and addressing them empathetically.
- Capture positive moments on video to enhance the patient experience.
- Collect patient feedback and reviews to continuously improve our services.
- Understand that you represent the face value of our organization.
- If you are a proactive, empathetic individual who is passionate about patient advocacy and improving healthcare experiences, we encourage you to apply. We offer a supportive work environment, competitive compensation, and opportunities for continuous learning and growth.