Patient Benefit Advisor 2

Please note this is a work from home opportunity for local candidates within the tri-county area (Miami-Dade, Broward and Palm Beach Counties).

Where Excellence Meets Purpose

Apply at: https://umiami.wd1.myworkdayjobs.com/UMCareerStaff/job/Miami-FL/Patient-Benefits-Advisor-2---LENNAR_R100075306

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida. With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Clinical Access Department at the University of Miami has several exciting Patient BenefitsAdvisor 2 opportunities. The Patient BenefitsAdvisor 2 ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Greets every individual on the phone or in person with a smile and a warm, professional greeting.
• Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
  
• Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
• Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
• Contacts physician offices to obtain missing patient information.
• Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
• Updates patient accounts as necessary with correct insurance information.<
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Education: High School diploma or equivalent

Experience: Minimum 3 years of relevant experience in customer service and/or sales

Knowledge, Skills and Attitudes:

• Strong customer service skills
• Strong written and verbal communication skills
• Highly detail oriented and organized
• Excellent interpersonal skills
• Knowledge of medical terminology

The ideal candidate for this position will be a culturally sensitive professional with exceptional customer service and collection skills. Any appropriate combination of education, certifications, and/or relevant experience may be considered.

Job Type: Full-time

Pay: $15.20 - $24.33 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)
• Insurance verification: 3 years (Required)
• Medical billing: 1 year (Required)
• Microsoft Word: 1 year (Required)

Language:

• Bilingual (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote