Lead Patient Experience Advisor

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Maintains a heavier case load than other Advisors. Collaborates with Clinical staff on complex patient issues. Reviews all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Serves as the lead when Director is out for weekly reporting to Administration.

3-5 year's experience required.

Bachelor's Degree Required.

Communication – Ability to communicate with patients, visitors, co-workers and Senior Leadership

Medical Terminology

Knowledge of all regulatory regulations and patient rights

Bi-lingual preferred