Patient Care Advisor

Who We Are: Elevated Growth OH, LLC is Columbus, Ohio’s premier destination for top-quality medical cannabis products. With a commitment to excellence, Elevated Growth strives to provide world-class customer service that is tailored to patient needs and continuously transforms how customers shop for and enjoy cannabis with a modern retail experience that appeals to everyone. Elevated Growth’s mission is to provide patient access to the widest possible range of medical cannabis products in the heart of Columbus.

If you love working in an energized retail setting and have a creative and compassionate streak, you'll thrive at Elevated Growth OH and enjoy the excitement of an industry that is all about making people feel great.

About the Job: At Elevated Growth, we believe community comes first. We bring our purpose to life by creating life-enhancing experiences in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading community location. We are committed to our values and have created a culture of trust, but we also remember to have fun with professional development and workplace happiness initiatives. As a team that connects, enlightens, and empowers, Elevated Growth is looking for people who are inspired by our vision and wish to grow with us. We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact. We encourage talented people from all backgrounds to join us.

Patient Care Advisor Responsibilities:

• As a Patient Care Advisor, you will be assisting customers by answering their questions and making them feel welcomed and comfortable.
• Greets all customers in a warm, sincere, and helpful manner.
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
• Responsible for processing customers' payments using the dispensary's Point of Sale (POS) system and ensuring the patient has the best experience possible to build positive patient relationships.
• Assist customers with choosing the right products according to their needs, preferences, budgets, and reactions to different strains of cannabis.
• Manages inbound phone inquiries and routes calls accordingly.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
• Promote, coordinate, and support planned promotions and in-store deals to achieve sell-through and re-orders- boosting the brand for our clients and customers.
• Managing an inventory of compliant promotional swag and material, including in-store vendor day collateral (table, signage, rug).
• Merchandising retail location with up-to-date displays and promotional materials.
• Capturing in-store information such as merchandising and branding points.
• Representing the brand and effectively communicating our value propositions and technical differentiators.
• Being familiar with all policies and procedures and helping ensure regulatory compliance.
• Participates in ongoing education and professional development opportunities as needed.
• Maintain a positive attitude that promotes teamwork.
• Work collectively and respectfully with other team members.
• Other duties as assigned.

Skills and Abilities:

• You’re responsible and reliable. You show up with your best self, every time.
• Expert time-management, prioritization, multitasking skills and strong organizational; Ability to quickly adapt to an often-changing and rapid-paced work environment.
• Excellent written and verbal communication skills; Ability to deliver effective presentations.
• You have a flexible schedule with adjustable hours based on market needs.
• You’re a natural extrovert who loves to engage with customers and can strike up a conversation with a total stranger.
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
• Detail oriented with an eye on process optimization.
• Ability to manage high stress situations, and to be flexible and adaptable when a situation requires it.
• Must be able to handle constructive criticism and guidance and offer the same to others in the department.
• Ability to articulate job goals in a manner they're completed effectively the first time.
• Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Elevated Growth Ohio management.

Note:

• The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills.
• Other duties may be added, and this job description may be amended at any time.
• Additional duties as assigned by management.

Preferences/Requirements:

• Associate's or Bachelor's degree is desirable.
• High school diploma or GED.
• Must have reliable transportation.
• 21+ years of age
• 2+ years’ experience in a retail, hospitality, and sales setting is required.
• Proven experience working as a Budtender/PCA preferred.
• Sound knowledge of cannabis strains and their medicinal benefits.
• Proficiency in all Microsoft Office applications.
• Outstanding organizational skills.
• Excellent analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Interest in growth within the industry.
• If necessary, ability to work 7 days per week and to be flexible with schedule.

Physical Requirements

• Must be able to lift up to 50 lbs.
• Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

Compensation:

$16-18/hour

Schedule:

• Weekend and holiday availability required
• Monday to Sunday
• 8-10 hour shift

If you are passionate about technology, enjoy working with customers, and thrive in a sales-driven environment, we would love to hear from you. Apply now to join our team as a Patient Care Advisor!

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 4 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Columbus, OH 43235: Relocate before starting work (Required)

Work Location: In person