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SalaryJOB SUMMARY:
To provide the coordination necessary for the establishment and maintenance of the customer service access of the clinic through evaluation of patient satisfaction, staff satisfaction and future expectations.
REQUIRED EDUCATION / EXPERIENCE:
Associate degree or equivalent in related field and three years of customer service related experience.
MAJOR DUTIES / CRITICAL TASKS:
- Proactively resolves customer issues by going beyond the request and understanding the need. Develops and implements tools, communications, and processes accordingly to address these needs.
- Develops, coordinates, and organizes patient focus groups
- Compiles and analyzes reports regarding patient’s non-health issues and recommends process and/or system improvements to clinic management
- Serves as a liaison between the patient and the clinic to provide assistance and facilitate resolution of non-health issues.
- Consults with or refers to appropriate process area problems which are beyond scope of the role and ensures customer satisfaction and resolution.
- Resolves patient non-health issues in conjunction with clinic management and handles inquiries that require researching for solutions.
- Adheres to internal controls and reporting structure.
- Performs related duties as required.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
