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Form of workCommunity Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.
Job Summary
The Patient Access Specialist acts as the first point of contact with Community Health Center. The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage. The Specialist may also document compliments, complaints and update patient demographics as needed.
Knowledge, Skills & Abilities
- Reads, speaks, understands and writes proficiently in English.
- Knowledge of medical terminology.
- Works independently and is self-directed.
- Works effectively in a team environment.
- Problem-solves with creativity and ingenuity.
- Organizes, prioritizes, and coordinates multiple activities and tasks.
- Works with initiative, energy and effectiveness in a fast-paced environment.
- Produces work in high quantity and quality.
- Remains calm and effective in high pressure and emergency situations.
- Use of multi-line telephones and other office machines.
- Keyboarding: 35 wpm with a 95% accuracy rate.
- Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
Preferred:
- Bilingual skills.
- Knowledge of medical or dental terminology.
- High school graduate or equivalent.
Preferred:
- Graduate of an accredited Office Skills Certification Program or related field.
- Graduate of an accredited Medical Administrative Assistant Certification program or related field.
Experience
- Customer service related experience working with the general public or a combination of equivalent education and work experience (1 year).
Preferred:
- Clerical reception, medical assisting, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization (1 year).
- Call Center experience (1 year).
- Working with insurance/billing in a healthcare setting/insurance organization.
- Experience in a multiple provider medical practice.
- Digital imaging familiarity.
- Healthcare information systems, such as electronic health record and practice management systems experience.
- Working with low income, multi-ethnic populations.
Job Specific Functions/Performance:
- Pre-registers patients in a computerized practice management system.
- Schedules patients in a computerized practice management system. Maintains appointment schedule and follows office scheduling policies.
- Helps contact and reschedule patients when providers’ schedules change.
- Directs phone calls to proper destination or takes messages within the electronic health record.
- Assists with insurance eligibility verification and advises non-insured patients of insurance enrollment and sliding fee discount.
- Answers or appropriately refers billing questions.
- Assists in confirming appointments.
- Orders interpreter services and interfaces with other outside organizations regarding patient services.
- Documents compliments and complaints.
- Accurately documents and routes task communications within the electronic health record.
- Logs into and out of the telephone system daily as scheduled.
- Meets the established Call Center daily and monthly goals for call standards (statistics).
- Meets the customer service call quality standards.
- Updates patient demographics as needed.
- Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.
